Gianni Lisboa
@giannilisboa
Bilingual customer support specialist delivering accurate Portuguese/English support, data annotation, translation, and transcription.
What I'm looking for
I’m a bilingual customer support and language professional fluent in Portuguese (Native) and English (C1). I deliver reliable remote support through chat and email, with a strong focus on clear communication and high-quality outcomes.
In my work as a Customer Support Agent / Freelancer (2021–2026), I handled customer inquiries in Portuguese and English with accuracy and professionalism. I’m comfortable working in distributed teams and maintaining consistent service quality, including flexible night-shift availability.
Beyond support, I bring experience in data annotation, translation, and transcription. I’m detail-oriented, prioritize problem solving and time management, and I take pride in producing accurate, polished results for every request.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
LinkinUp
Jan 2021 - Jan 2026 (5 years)
Delivered bilingual customer support in Portuguese and English via chat and email, maintaining accurate and professional communication and consistent service quality in remote settings.
Customer Support Agent
Self-Employed
Jan 2021 - Jan 2026 (5 years)
Provided bilingual customer support in Portuguese and English remotely through chat and email, handling inquiries with accuracy and professionalism and meeting consistent service standards.
Education
Degrees, certifications, and relevant coursework
Escola Portuguesa de Luanda
Informatics
2020 -
Completed Informatics studies at Escola Portuguesa de Luanda in 2020.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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