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Priscila Baila

@priscilabaila

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I deliver multilingual customer support and executive-ready administrative operations.

Angola

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What I'm looking for

I’m looking for a role where I can deliver multilingual customer support and reliable administrative/operations execution. I want a fast-paced team, clear priorities, and the chance to grow into broader customer success and operational ownership.

I’m a customer support and administrative professional who thrives in fast-paced, remote environments. I combine multilingual communication with strong organization to keep operations moving and customers satisfied.

In customer-facing roles, I handle high-volume inquiries through live chat and inbound calls, troubleshoot account and technical issues, and escalate complex cases to the right internal teams. I’m known for maintaining service quality while managing multiple priorities.

On the operations side, I support executive workflows by managing calendars, coordinating tasks, preparing reports, and maintaining clear communication with clients and partners. I’ve also contributed to affiliate and brand partnership efforts by researching opportunities, preparing proposals, and tracking partner communications.

I’m fluent in Portuguese and proficient in English (B2/C1), with conversational Spanish, and I bring practical tool experience with Google Workspace, Excel, Notion, CRM systems, and AI tools like ChatGPT. I’m adaptable, detail-oriented, and focused on doing things the right way—on time, every time.

Experience

Work history, roles, and key accomplishments

Personal Assistant / Affiliate Manager

ProConnect-Luanda

Sep 2025 - May 2026 (8 months)

Supported the company co-founder with executive and administrative tasks. Managed calendars, reporting, task tracking, and partner/client communications, and assisted with affiliate partner recruitment and relationship management.

Executive Assistance Calendar Management Reporting Task Management Affiliate Management Client Communication Google Workspace CRM Systems Operational Support Time Management

PR Assistant / Coordinator

Bet365

Jul 2025 - Sep 2025 (2 months)

Researched and identified streamers, influencers, social media pages, and Telegram channels to support brand promotion and partnership opportunities. Helped with outreach, partnership proposals, promotional offers, and maintained partner databases to track communications and relationships.

Partnership Coordination Proposal Writing CRM Systems Communication Tracking

Contact Center Specialist

Mostbet

Mar 2025 - Jul 2025 (4 months)

Provided multilingual customer support via live chat, assisting with account, payment, and technical issues. Escalated complex cases to internal teams while maintaining service quality during high-volume inquiries.

Live Chat Support Multilingual Customer Service Technical Troubleshooting Payment Support Customer Service Quality High Volume

Call Center Agent

UCall

Mar 2024 - Mar 2025 (1 year)

Handled inbound customer inquiries and complaints, providing technical troubleshooting and support. Escalated complex issues as needed and maintained customer satisfaction and performance targets.

Customer Complaint Management Technical Troubleshooting Customer Service Escalation Management Performance Monitoring Troubleshooting

English Teacher

Champion Language Center

Oct 2021 - Aug 2024 (2 years 10 months)

Taught English to students across different levels and supported learners in achieving language-learning goals. Developed lesson plans and learning materials using interactive teaching methods and multimedia resources.

English Instruction Lesson planning Student Support Progress Support

Client & Procurement Manager

Restaurante e Salão de Festas Tcwoa

Nov 2018 - Feb 2020 (1 year 3 months)

Managed event bookings and maintained client relationships, coordinating event planning and logistics. Handled purchasing and inventory, organized invoices and financial records, and supported administrative operations for events.

Client Relations Booking Coordination Invoice Processing Financial Record Keeping Logistics Coordination Administrative Support Office Management

Information System Operator

SINFIC

Jul 2017 - Aug 2017 (1 month)

Provided support to voters using an electoral information system, guiding users through registration updates and documentation procedures. Performed basic system maintenance and troubleshooting, ensured accurate data entry, and supported smooth communication with the electoral administration team.

Electoral Support Registration Updates Basic System Maintenance Troubleshooting Record Management User Support

Education

Degrees, certifications, and relevant coursework

ENAD – National School of Administration

Professional Certification, Microsoft Excel for Management

2017 -

Completed a professional certification focused on Microsoft Excel for business and administration. Includes data organization, reporting, and spreadsheet management for productivity.

ETAC – Technical School of Auditing and Accounting

Professional Certification, Basic Accounting & Primavera Software

2018 -

Completed a professional certification covering accounting principles, bookkeeping and reporting, and use of Primavera accounting software. Includes data entry and basic accounting operations in Primavera.

ENAD – National School of Administration

Professional Certification, Project Development and Planning

2016 -

Completed a professional certification in project development and planning. Covers project design, strategic planning, feasibility assessment, and proposal development.

ENAD – National School of Administration

Professional Certification, Project Management

2017 -

Completed a professional certification in project management. Covers project planning and execution, resource management, monitoring and evaluation, and project documentation.