Giancarlo Boas

Engaged in self-directed learning in IT and data analytics, AI tools, prompt engineering, and career development.

Supported young people with migrant backgrounds in everyday situations and during appointments with public authorities. Provided structured individual and group support, promoting social integration in groups of up to 12 participants.

Provided customer support via phone, email, and chat to European customers in English and Spanish. Managed after-sales cases including warranty assessments and repair coordination, and provided day-to-day guidance to a team of 4-5 employees.

Provided technical and customer support for PlayStation Network users through digital support channels. Troubleshot service and account-related issues, handled refund requests, and documented recurring issues to contribute to internal knowledge bases.

Delivered tailored Spanish lessons to approximately 200 international learners, from beginner to advanced levels. Developed personalized learning concepts and adapted teaching methods to individual needs, including 'Learning while Gaming'.

Supported the classroom teacher in working with students learning German as a foreign language. Assisted with classroom organization and learning activities, and contributed to the development of small educational projects.

Coordinated volunteer programs and day-to-day operations within a social project supporting children. Led a team of 20 employees and up to 30 international volunteers, managed public relations, and supported financial planning.

Contributed to data analysis and quality management processes within Customer Experience. Reviewed and optimized customer communications to ensure regulatory compliance, clarity, and accessibility, and provided guidance to up to three interns.

Engaged in self-directed learning in IT and Data Analytics.

Completed a Full-Stack Web Development Program, gaining skills in web technologies and digital product development.

Completed a professional German language course at B2 level.

Completed a German Integration Course at B1 level.

Completed a training program for teaching Spanish as a foreign language.

Specialized in Marketing and Advertising.

Earned a Bachelor's Degree in Communication Studies.

Completed training on AI tools for professional development.

Completed training on prompt engineering and AI-assisted software development.

Completed career development and application coaching.