Open to opportunities

Bruna Abreu

@brunaabreu

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Experienced English teacher and customer-care specialist with strong intercultural communication.

Germany

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What I'm looking for

I seek a role combining teaching and client-facing responsibilities in an international, collaborative environment where I can grow professionally and apply my exam-prep and customer-support skills.

I am an experienced English teacher and customer-care professional with a strong background in exam preparation (Cambridge Movers to Advanced), classroom management, and technical customer support. I've worked in multicultural settings across Portugal and Germany, led teams for international volunteer exchanges, and developed communication and branding materials for outreach campaigns.

I combine hands-on classroom experience with customer service skills — resolving technical issues, managing bookings and refunds, and advising on social-security and subsidy documentation. I am organized, adaptable under pressure, and committed to delivering clear, student- and client-focused solutions.

Experience

Work history, roles, and key accomplishments

English Teacher

Fun Languages Expo

Sep 2021 - Jul 2025 (3 years 10 months)

Taught English to students aged 9–25 in group and individual settings, focusing on Cambridge exam preparation and adapting lesson plans to diverse proficiency levels; improved student exam readiness through targeted classroom management and exam-oriented strategies.

Lesson planning Cambridge Exam Preparation Classroom Management Curriculum Adaptation Zoom

Customer Care Assistant

Reditus

May 2021 - Aug 2021 (3 months)

Assisted clients with Portuguese Social Security inquiries and lay-off calculations, supported companies and accountants on subsidy document submission, and helped clients complete legal/technical support forms.

client support Subsidy Compliance Administrative Support Problem Solving

Customer & Technical Care Agent

Talenter (outsourced to MEO)

Mar 2020 - Apr 2021 (1 year 1 month)

Managed flight changes, refunds, reimbursements and complaints for TAP Air Portugal, provided COVID-19 travel updates, diagnosed website/app technical issues, and coordinated with IT to resolve customer incidents.

Customer Service Technical Support Ticketing COVID 19 Travel Guidance

Team Leader - International Relations

AIESEC

Jan 2019 - Feb 2021 (2 years 1 month)

Led and trained a team managing international volunteer exchanges, maintained communication with global offices to ensure safe arrivals and local support, and led branding and email marketing campaigns.

Team Leadership International Relations Volunteer coordination Branding Email Marketing Content Design

Education

Degrees, certifications, and relevant coursework

University of Aveiro

Bachelor of Arts, Languages and Business Relations

2018 -

Bachelor's in Languages and Business Relations commenced in 2018; studies were interrupted between 2020 and 2024 due to family COVID-19 impact and have since resumed.