Looking for a job

Giacomo Benedetti

@giacomobenedetti

Customer Relationship Manager at Colt, progressing wholesale orders in Salesforce CPQ and automating a travel booking workflow that saves admin time.

United Kingdom

Message

At Colt Technology Services, I own quoting and opportunity-to-order progression in Salesforce CPQ across 30–50 wholesale accounts. I handle service changes, upgrades, renewals and billing queries, coordinating with Sales and other teams to move complex requests forward.

I also build low-code automations independently. My travel-business booking system has been in production since April 2026 and removes an estimated 150 hours of manual admin a year; I’ve also created working demos for Sage 50 order entry and invoice chasing.

Experience

Work history, roles, and key accomplishments

Current

Customer Relationship Manager

Current

Colt Technology Services

Jul 2022 - Present (4 years 3 months)

Owns quoting and order progression in Salesforce CPQ for 30–50 wholesale accounts, acting as day-to-day customer contact and coordinating with Sales, Sales Engineering, Legal, and Finance. Achieved 92–93% SLA on incoming requests against a 90% target.

Salesforce CPQ Siebel CRM Power BI Excel Stakeholder Management SLA Tracking Purchase Order Lifecycle Management N8n Airtable Claude APIs OpenAI API

PMO Analyst

Lumen Technologies

Jul 2021 - Jul 2022 (1 year)

Reviewed statements of work and validated order data, built Power BI dashboards on Clarity PPM data, and ran governance and stage-gate reviews with Project Managers. Trained 30+ EMEA Project Managers and Solutions Architects on Clarity PPM.

Power BI Clarity PPM Project Management Governance Training Data Validation

PMO Analyst Intern

CenturyLink

Sep 2019 - Sep 2020 (1 year)

Executed data migration and business-needs analysis for the Clarity PPM rollout across EMEA, supporting the PMO's statement-of-work and gate-review process.

Data Migration Business Analysis Clarity PPM

Quality Control Supervisor

Coral Beach Farms

Jan 2018 - Sep 2019 (1 year 8 months)

Led the reconfiguration of optical grading software with the manufacturer's technical team, improving grade quality and reducing waste. Trained and supervised optical sorter operators and oversaw packing quality against export standards.

Quality Control Optical Sorting Software Configuration Training Supervision

Night Shift Packinghouse Manager

Coral Beach Farms

Jun 2016 - Sep 2019 (3 years 3 months)

Managed night shift operations for 200+ workers, maintaining quality and safety standards and running shift briefings, management meetings, and daily performance appraisals.

Operations Management Quality Control Team Leadership safety standards

Optical Sorter Operator

Coral Beach Farms

Jun 2016 - Dec 2018 (2 years 6 months)

Operated optical sorting equipment, ensuring quality and safety standards in a packinghouse environment.

Optical Sorting Quality Control safety standards

Sales Executive

Ottantaventi SRL

Jan 2011 - Oct 2014 (3 years 9 months)

Ran the full sales cycle for corporate and SME training courses, including lead generation, proposals, negotiations, and contract processing. Defined SugarCRM interface requirements and led user acceptance testing.

Sales Lead Generation Negotiation CRM SugarCRM User Acceptance Testing

Education

Degrees, certifications, and relevant coursework

Northumbria University

Bachelor of Science (Hons), Information Technology Management for Business

2017 - 2021

Grade: First Class (76%)

Activities and societies: Tech Industry Gold accredited

BSc (Hons) Information Technology Management for Business, First Class (76%), with modules including project management, SQL, Java, and JavaScript/PHP.