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Kafuko George Hillary

@ghkafuko

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IT leader driving digital transformation, product delivery, and operational excellence.

Uganda

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What I'm looking for

I seek a senior IT or product leadership role where I can lead digital transformation, scale teams, and deliver customer-focused technology solutions with strong cross-functional collaboration.

Technology (IT) professional with over 9 years of experience turning complex challenges into practical solutions. My journey in IT has been a blend of strategy, technology, and leadership, delivering projects that streamline operations, improve efficiencies, and drive business growth across multiple and diverse markets. I specialize in IT Project Management, Team Leadership, and IT Operations Support and Management, thriving at the intersection of business and technology.

Experience

Work history, roles, and key accomplishments

Current

Digital Projects Manager

Current

ABC Capital Bank

Oct 2024 - Present (1 year)

Launched the bank’s first mobile lending product and established project management structures to deliver key digital initiatives (mobile banking, instant card issuance, website revamp, mobile wallet) supporting a bank relocation and rebrand.

Digital Banking Project Management Product Launch Stakeholder Management Vendor Management Team Leadership Agile

IT Consultant

Keith Associates (U) Ltd

May 2024 - Oct 2024 (5 months)

Implemented Odoo to digitize operations by configuring Sales, Accounting, Inventory and Marketing modules, and trained staff to ensure smooth adoption and minimal operational disruption.

Odoo Business Process Mapping Training Change Management Inventory Management CRM

IT Consultant

Nyonta Liquors (U) Ltd

Mar 2024 - Oct 2024 (7 months)

Delivered a responsive Shopify website, configured payment aggregator supporting Mobile Money and cards, set up Google Workspace and implemented email security (DMARC, SPF, DKIM, BIMI) to improve online presence and operations.

Shopify Payment Integration Google Workspace Web Design SEO E Commerce Ecommerce

Regional IT Manager

Kasha Global, Inc.

Oct 2021 - Mar 2024 (2 years 5 months)

Led and scaled IT, Tech Support and DevOps teams across multiple countries, drove GDPR/ISO27001 compliance, aligned IT strategy with business goals supporting $21M fundraising, and optimized a $250k annual IT budget to reduce costs and improve delivery.

IT strategy Team Leadership GDPR Compliance Cloud Security DevOps Budget Management Vendor Management Service Delivery

Head of IT

Jumia Group

Apr 2018 - Sep 2021 (3 years 5 months)

Expanded product support from one to five markets and led infrastructure, security and disaster recovery efforts during Jumia's IPO, improving SLA adherence by over 50% via automated ticketing and service desk implementations.

Incident Management Infrastructure Security Disaster Recovery Cross Border Deployments SLA Management

ICT Officer

Bidco Uganda

Sep 2017 - Mar 2018 (6 months)

Reduced issue resolution times by 50% and increased end-user satisfaction by implementing security awareness and breach response guidelines.

IT Support Information Security User Training IT Operations Policy Development Troubleshooting

Web Development Intern

Fronyn Technologies

May 2017 - Jul 2017 (2 months)

Contributed to a web-based travel booking project within a 5-person core team, delivering booking and accommodation features and applying Agile development practices.

Web Development Agile Team Collaboration Testing HTML CSS JavaScript

Computer Technician

Sai Krishna Computers

Aug 2016 - Jul 2017 (11 months)

Diagnosed and resolved hardware and software issues to improve customer satisfaction and informed purchase decisions through technical guidance.

Customer Support Diagnostics Peripheral Troubleshooting

Education

Degrees, certifications, and relevant coursework

Makerere University

Master of E-Governance Technology & Services, E-Governance Technology & Services

2025 -

Enrolled in a Master of E-Governance Technology & Services program starting August 2025, focusing on digital governance and technology-enabled public services.

IU International University of Applied Sciences

Master of Business Administration, IT Management

2020 - 2023

Completed MBA coursework with a focus on IT Management from July 2020 to June 2023, emphasizing management of IT projects and strategy.

Jawaharlal Nehru Technological University Hyderabad

Bachelor of Technology, Electronics & Communications Engineering

2013 - 2017

Bachelor of Technology in Electronics & Communications Engineering focusing on electronic systems and communication technologies from September 2013 to June 2017.