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KH@ghkafuko
IT leader driving digital transformation, product delivery, and operational excellence.
UgandaTechnology (IT) professional with over 9 years of experience turning complex challenges into practical solutions. My journey in IT has been a blend of strategy, technology, and leadership, delivering projects that streamline operations, improve efficiencies, and drive business growth across multiple and diverse markets. I specialize in IT Project Management, Team Leadership, and IT Operations Support and Management, thriving at the intersection of business and technology.
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Work history, roles, and key accomplishments
ABC Capital Bank
Oct 2024 - Present (1 year 1 month)
Launched the bank’s first mobile lending product and established project management structures to deliver key digital initiatives (mobile banking, instant card issuance, website revamp, mobile wallet) supporting a bank relocation and rebrand.
Keith Associates (U) Ltd
May 2024 - Oct 2024 (5 months)
Implemented Odoo to digitize operations by configuring Sales, Accounting, Inventory and Marketing modules, and trained staff to ensure smooth adoption and minimal operational disruption.
Nyonta Liquors (U) Ltd
Mar 2024 - Oct 2024 (7 months)
Delivered a responsive Shopify website, configured payment aggregator supporting Mobile Money and cards, set up Google Workspace and implemented email security (DMARC, SPF, DKIM, BIMI) to improve online presence and operations.
Kasha Global, Inc.
Oct 2021 - Mar 2024 (2 years 5 months)
Led and scaled IT, Tech Support and DevOps teams across multiple countries, drove GDPR/ISO27001 compliance, aligned IT strategy with business goals supporting $21M fundraising, and optimized a $250k annual IT budget to reduce costs and improve delivery.
JGJumia Group
Apr 2018 - Sep 2021 (3 years 5 months)
Expanded product support from one to five markets and led infrastructure, security and disaster recovery efforts during Jumia's IPO, improving SLA adherence by over 50% via automated ticketing and service desk implementations.
Bidco Uganda
Sep 2017 - Mar 2018 (6 months)
Reduced issue resolution times by 50% and increased end-user satisfaction by implementing security awareness and breach response guidelines.
Fronyn Technologies
May 2017 - Jul 2017 (2 months)
Contributed to a web-based travel booking project within a 5-person core team, delivering booking and accommodation features and applying Agile development practices.
Sai Krishna Computers
Aug 2016 - Jul 2017 (11 months)
Diagnosed and resolved hardware and software issues to improve customer satisfaction and informed purchase decisions through technical guidance.
Degrees, certifications, and relevant coursework
MUMaster of E-Governance Technology & Services, E-Governance Technology & Services
2025 -
Enrolled in a Master of E-Governance Technology & Services program starting August 2025, focusing on digital governance and technology-enabled public services.
ISMaster of Business Administration, IT Management
2020 - 2023
Completed MBA coursework with a focus on IT Management from July 2020 to June 2023, emphasizing management of IT projects and strategy.
JHBachelor of Technology, Electronics & Communications Engineering
2013 - 2017
Bachelor of Technology in Electronics & Communications Engineering focusing on electronic systems and communication technologies from September 2013 to June 2017.
Uganda Advanced Certificate of Education, General Secondary Education
2011 - 2012
Completed the Uganda Advanced Certificate of Education (UACE) during the 2011–2012 academic period.
KBUganda Certificate of Education, General Secondary Education
2007 - 2010
Completed the Uganda Certificate of Education (UCE) spanning 2007 to 2010, covering secondary school curriculum.
Software and tools used professionally
Facebook Ads
AWS IAM
Microsoft Azure
Google Cloud Platform
GitHub
Salesforce
MySQL
Amazon Route 53
Shopify
WooCommerce
Mailchimp
Gmail
Freshchat
Google Analytics
Freshservice
Jira
HTML5
Google Maps
LastPass
Google Workspace
Microsoft Office 365
Confluence
Trello
Asana
WordPress
Mailgun
Docker
Twilio
Skype
Wufoo
Zapier
Data Warehouses by Freshpaint
Amazon Web Services (AWS)
Canva
Microsoft Power BI
SQL
Google Ads
FreshDesk
Hootsuite
Microsoft Dynamics 365
Integromat
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