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abila User

@abilauser

Product and operations leader at Everpesa Technologies, running a peer-to-peer lending product and assessing mobile money credit risk.

Uganda

Message

At Everpesa Technologies, I lead product and technical operations for a peer-to-peer lending and mobile money product. I assess borrower credit risk using MTN and Airtel mobile money statements, scripts, and spreadsheets, then prepare written risk tiers and investor documentation.

At the Uganda eImmigration System, I supported a 24/7 national platform, automated ticket triage and reporting, and authored the support team's runbook. I also designed and built a donor fundraising and donation-management platform for Joint Clinical Research Centre.

Experience

Work history, roles, and key accomplishments

Current

Head of Product and COO

Current

Everpesa Technologies

Sep 2023 - Present (3 years 1 month)

Lead product and technical operations for a peer-to-peer lending and mobile money product. Assess borrower credit risk from mobile money statements and prepare investor data rooms and funder documentation.

Credit Risk Assessment Mobile Money Data Analysis Scripting Spreadsheets Investor Reporting Documentation

Current

Sports Data Collector

Current

Sportsdata

Feb 2019 - Present (7 years 8 months)

Gather real-time match statistics at sports venues using live data-capture tools.

Data Collection Real time data capture Sports Data

Senior Technical Support Engineer (Level 2)

Uganda eImmigration System

Jan 2020 - Jan 2025 (5 years)

Supported a 24/7 mission-critical national platform, resolving 9 of 10 escalated tickets with zero SLA breaches. Raised support-team efficiency by 65% by automating ticket triage and reporting, and authored the runbook and documentation set.

Technical Support SLA Management Automation Runbook Writing Documentation Incident Management

Technical Lead

SCINTL Smart Campus Learning Management System

Apr 2021 - Jan 2022 (9 months)

Led the technical side of an enterprise learning management system.

Education

Degrees, certifications, and relevant coursework

Oracle University

Oracle Database Administration I (1Z0-082), Database Administration

Oracle Database Administration I (1Z0-082) certification, currently in progress.

Cloud Native Computing Foundation

Kubernetes and Cloud Native Associate (KCNA), Cloud Native

Kubernetes and Cloud Native Associate (KCNA) certification from the Cloud Native Computing Foundation, completed in 2026.

Makerere University

Bachelor of Science, Computer Science

BSc Computer Science from Makerere University, completed in 2019. Coursework included artificial intelligence, data warehousing, discrete mathematics, data structures and algorithms, computer security, and research methodology.