Open to opportunities

Ghita TAIBI

@ghitataibi

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Hospitality and customer service professional driving guest satisfaction and growth.

Morocco

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What I'm looking for

I seek roles combining luxury hospitality and digital engagement, with opportunities to improve guest experience, drive sales, and grow in marketing or reputation management.

I am a hospitality-focused professional with hands-on experience in luxury hotel operations, customer service and remote sales, currently completing an MSc in Business Management (Tourism & Hospitality). I consistently deliver measurable results, including a 15% sales increase, a 95% customer satisfaction rate, and recognition as Employee of the Year.

I have supported VIP guest services at a 5-star property, coordinated cross-departmental operations, and completed marketing and communication internships that included data analysis to strengthen destination branding. I also manage social media and online reputation across TripAdvisor, Booking.com, Google and major platforms, producing visual content with photographers and editors.

I bring strong multilingual communication (Arabic native, fluent English and French), digital marketing fundamentals, and practical skills in CRM, analytics and creative tools like Canva, CapCut and Lightroom. I seek roles where I can combine luxury hospitality standards with digital guest engagement to elevate brand experience and loyalty.

Experience

Work history, roles, and key accomplishments

Community Manager

Freelance

Jan 2024 - Aug 2025 (1 year 7 months)

Designed and executed social media strategies, directed creative content production, and managed online reputation across TripAdvisor, Booking.com, Google, and social platforms to boost engagement and brand consistency.

Social Media Management Content Strategy Canva Lightroom Capcut Creative Direction Analytics

Sales & Customer Service Rep

Foundever

Jun 2019 - Apr 2024 (4 years 10 months)

Increased sales by 15% through persuasive communication and product expertise while engaging 100+ customers daily and achieving a 95% satisfaction rate; awarded Employee of the Year.

Customer Service Sales CRM Problem Solving Communication Remote Support Conflict Resolution

Luxury Hospitality Intern

Sofitel Rabat Jardin des Roses

Jul 2021 - Sep 2021 (2 months)

Assisted the Executive Housekeeper in daily operations at a 5-star hotel, coordinated across departments to ensure seamless guest experiences and met VIP service standards.

Guest Service Service standards Attention To Detail

Marketing & Communication Intern

Regional Tourism Council of Rabat

May 2021 - Jul 2021 (2 months)

Researched and produced a study on cultural events' role in destination branding and performed data analysis to support initiatives enhancing Rabat’s tourism image.

Market Research Data Analysis Communication Event Research Report Writing

Education

Degrees, certifications, and relevant coursework

Edinburgh Napier University

Master of Science, Tourism & Hospitality

2022 -

Pursuing an MSc in Business Management with a specialization in Tourism & Hospitality from May 2022 to Aug 2025, focusing on management practices for the tourism sector.

Google Digital Garage

Certificate, Digital Marketing

2024 - 2024

Completed the Foundations of Digital Marketing certification covering core digital marketing principles and tools.

Amideast

TOEIC Certification, English Language Proficiency

2021 - 2021

Grade: 840

Received TOEIC certification in May 2021 with a reported score of 840 demonstrating English proficiency for professional contexts.

Ostelea Tourism Management School

Bachelor of Arts, International Tourism Management

2018 - 2022

Completed a Bachelor in International Tourism Management from Sep 2018 to Jul 2022 with coursework in destination marketing and hospitality operations.