At Zyda Technologies, I managed 75+ restaurant accounts, leading SaaS onboarding, platform setup, training, QBRs, renewals, and growth conversations. I helped restaurant owners configure websites, menus, payments, and operational settings while identifying upselling and cross-selling opportunities.
I bring customer success, support, and community operations experience, backed by a UI/UX design background and user-centered thinking. I collaborate with Product, Support, Operations, and Sales to resolve issues, improve adoption, and create better customer experiences.
