Open to opportunities

Gertrude C

@gertrudec

Message

Dedicated customer service agent with a focus on client satisfaction.

Kenya

Message

What I'm looking for

I am looking for a role that values hard work and offers growth opportunities.

I am a passionate customer service professional with experience in providing exceptional support in fast-paced environments. Currently, I work as a Call Center Agent for JetBlue Airlines, where I excel in delivering personalized service to both internal and external customers. My role involves answering inquiries, educating customers about our services, and ensuring a high standard of customer experience.

Previously, I served as a Telesales Representative at Apollo Agriculture, where I honed my skills in outbound calling and customer relationship management. I take pride in my ability to resolve complaints effectively and maintain accurate records, which has contributed to my success in building strong relationships with clients. My educational background in Microbiology from Jomo Kenyatta University has equipped me with analytical skills that I apply in my customer service roles.

Experience

Work history, roles, and key accomplishments

Current

Call Center Agent

Current

CCI KENYA

Oct 2023 - Present (1 year 8 months)

As a Call Center Agent for JetBlue Airlines, I provide personalized customer service, handle inquiries, and assist with bookings. My role involves educating customers about products, managing complaints, and ensuring customer satisfaction through effective communication and problem-solving.

Customer Service Communication Problem Solving Complaint Handling Ticketing Relationship Management Sales Time Management Empathy

Telesales Representative

Apollo Agriculture

Jan 2023 - May 2023 (4 months)

In my role as a Telesales Representative, I conducted outbound calls to farmers, managed inquiries, and resolved complaints. I accurately captured customer profiles and provided detailed product information, ensuring adherence to company policies.