Winny Kiplagat

I am a dedicated and customer-oriented customer care representative with over two years of experience in handling customer inquiries and resolving complaints. My background in psychology and political science has equipped me with strong communication and problem-solving skills, allowing me to provide excellent service and exceed performance metrics consistently.

In my previous role at ISON Xperiences, I responded to customer calls in a polite and professional manner, addressing concerns related to billing inquiries, technical issues, and account management. I also offered suggestions to customers and gathered feedback on services, ensuring a high level of customer satisfaction. My experience as a Telesales Agent at Apollo Agriculture further honed my skills in managing inquiries and resolving complaints effectively, demonstrating my ability to multitask and manage time efficiently.