Ralf Luis Santos

I’m an organized, detail-oriented customer service representative focused on keeping customer accounts safe and support operations running smoothly. I investigate and mitigate fraudulent activities—specifically unauthorized orders and account compromises—while maintaining high performance and accuracy.

In my recent role at Alorica (Makati City, Philippines), I investigated and mitigated fraudulent activities, achieving 98% resolution accuracy. I take a careful, structured approach to troubleshooting issues, validating details, and acting quickly to prevent further harm while keeping the customer experience clear and professional.

I’m also motivated by administrative support work that strengthens day-to-day operations. I’m seeking a full-time position where I can support daily administrative tasks, manage schedules, handle communication, and help improve workflow efficiency, using strong organization and adaptive communication to keep everything moving.