Germeen Baraka

Provide customer service and bank policy trainings to new and existing employees. Develop training programs and manage the training budget.

Identified new business opportunities and clients, sent sales quotations, and followed up with clients. Assigned tasks to team members.

Gathered market information for aircraft owners and aviation professionals.

Identified and fulfilled corporate customer needs with bank products and services. Handled corporate requests, approved transactions, and promoted bank services.

Handled corporate customer requests and trade finance transactions. Managed custody items and advised customers on delivery items.

Managed operations including account opening, dormant accounts, time deposits, and trade finance requests. Processed internal transfers and customer inquiries.

Provided customer service and handled customer requests and inquiries at the Merghany Branch.

Grade: B

MBA in Investment and Finance from the Faculty of Business, Ain Shams University, with a grade of B.

Grade: Good

Bachelor of Commerce in Accounting from Ain Shams University, graduated in July 2007 with a cumulative rate of appreciation of Good.

Grade: 88.5%

General Secondary Certificate from St. Clare's College for Girls, Heliopolis, with a score of 88.5%.

Completed a course in Customer Service from Khaled Ramadan for Consultancy.

Completed multiple banking courses including Voice of the Customer, Money Laundry, Internal and External LGs, Regulations of Cheque, Selling Banking Services, Operation Risk, and Trade Finance.

Accounting Diploma from YAT Educational Center in 2007.

Completed courses in Detecting Forgery & Fraud in Documents and Anti Money Laundry.

Completed courses in Excellence in Service & Customer Care and Effective Selling Techniques.