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Abdallah Elsayed

@abdallahelsayed

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I improve customer operations across banking, aviation, and corporate services.

United Arab Emirates

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What I'm looking for

I'm looking for a customer operations, banking, or corporate services role where I can improve service quality, resolve complex client issues, optimize workflows, and use customer feedback to strengthen retention and business outcomes.

At Lulu International Exchange, I manage 300+ recurring clients, resolve 60–80 cases daily with 98% accuracy, and improved repeat service usage by 22%.

I've supported high-volume customer operations across Dubai International Airport and Al Shirawy Facility Management, assisting passengers, VIP clients, and corporate service customers. I coordinate across internal teams, resolve escalations, and keep service delivery accurate, compliant, and responsive.

At Dubai International Airport, I handled 120+ service issues per shift and coordinated with 15+ departments to improve response time by 40%. I also documented and followed up on 10,000+ client requests annually while helping reduce escalations by 30%.

I'm fluent in Arabic and English, and I bring hands-on experience in complaint resolution, Voice of Customer analysis, workflow optimization, banking account support, and multichannel customer communication.

Experience

Work history, roles, and key accomplishments

Senior Customer Service Operations

Lulu International Exchange

Apr 2024 - Mar 2026 (1 year 11 months)

Managed a portfolio of 300+ recurring clients, increasing repeat service usage by 22%. Resolved 60-80 client cases daily with 98% accuracy, improving satisfaction scores by 18%.

Customer Service Complaint Resolution Workflow Optimization Cross Selling Regulatory Compliance Salesforce Zendesk Zoho