Open to opportunities

Enoc Marrero

@enocmarrero

Message

Highly enthusiastic customer service professional

United States

Message

What I'm looking for

Seeking a challenging role that leverages my customer service expertise and organizational skills to drive business growth and deliver exceptional client satisfaction.

As a results-driven customer service professional with 4 years of client interface experience, I have established a proven track record of building strong relationships with clients and driving sales growth. With a strong background in high-end merchandise environments, I possess excellent organizational skills, a courteous demeanor, and a talent for creative problem-solving.

In my current role as Accounting Specialist/Procurement Manager at Eventstar Structures, I have honed my skills in accounts receivable, accounts payable, and purchasing, ensuring seamless daily cash flow requirements and transactions. I have also demonstrated my ability to generate accurate reports for upper executives and acquire company supplies.

Throughout my career, I have consistently received superior customer service satisfaction scores, and I am committed to continuing to deliver exceptional service to clients.

Experience

Work history, roles, and key accomplishments

Current

Accounting Specialist/Procurement Manager

Current

Eventstar Structures

Jan 2017 - Present (8 years 4 months)

Worked as an Accounting Specialist/Procurement Manager, handling accounts receivable, payable, and purchasing, while maintaining vendor relationships and generating reports for upper executives.

Accounting Procurement Accounts Receivable Accounts Payable Purchasing Vendor Management Reporting Microsoft Office

Customer Service/Sales

Lady of America

Aug 2016 - Mar 2017 (7 months)

Organized weekly sales reports, created new processes for customer service satisfaction, and computed accurate sales prices for purchase transactions.

Customer Service Sales Reporting Process Improvement Microsoft Office

Collection Specialist

HCOA Management LLC

Jul 2012 - Jun 2016 (3 years 11 months)

Analyzed financial information, reviewed clients' accounts, and implemented financial planning recommendations, achieving superior customer service satisfaction scores.

Collections Financial Planning Customer Service Microsoft Office

Customer Service/ Collections

Ultra-Body Fitness

Jan 2009 - Jul 2012 (3 years 6 months)

Collected customer feedback, provided accurate information, and maintained up-to-date records, while building customer loyalty through follow-up calls.

Customer Service Collections Microsoft Office Data Entry

Election Specialist Trainer

Miami Dade Elections Dept.

Jan 2008 - Jan 2009 (1 year)

Resolved customer complaints, trained new employees, and displayed courtesy and strong interpersonal skills with all customer interactions.

Customer Service Training Microsoft Office

Teller

Chase Bank

Jan 2003 - Feb 2006 (3 years 1 month)

Established new customer accounts, balanced daily cash deposits, and processed cash withdrawals, while training employees on cash drawer operation.

Banking Customer Service Microsoft Office

Senior Sales Associate

RadioShack

Jan 2003 - Feb 2006 (3 years 1 month)

Greeted store customers, completed documentation for product and service sales, and generated high volume of referrals, while evaluating competitors and performing market research.

Sales Customer Service Retail Microsoft Office