Gerald WadeGW
Open to opportunities

Gerald Wade

@geraldwade

Dedicated customer service professional with strong communication skills.

United States
Message

What I'm looking for

I am looking for a role where I can leverage my customer service skills and grow within a supportive team environment.

Hello, my name is Gerald Wade. I am a dedicated and hardworking individual with a strong ability to adapt to any work environment. My experience includes providing in-home support services, where I assist with educational activities and ensure a positive learning experience. I pride myself on my strong communication skills and my ability to work well both independently and as part of a team.

Throughout my career, I have developed excellent customer service skills, having worked in various roles that required me to interact with customers directly. My time as a Customer Service Representative at Advanced Call Center Technologies allowed me to hone my ability to handle difficult situations with grace and professionalism. I am also proficient in Microsoft Office and have a solid foundation in computer skills, which I believe are essential in today’s work environment.

In addition to my professional experience, I have a background in volunteer work, where I took on leadership roles and contributed to my community. I am eager to bring my skills and dedication to a new opportunity where I can continue to grow and make a positive impact.

Experience

Work history, roles, and key accomplishments

I(
Current

IHSS Provider

In Home Support Services (IHSS)

Jan 2018 - Present (7 years 6 months)

Provided in-home support services to clients, assisting with daily activities and personal care. Supported individuals with their educational needs, including virtual learning and foundational literacy skills.

WA

Cart Associate

Walmart

May 2017 - Apr 2018 (11 months)

Maintained cleanliness and organization of the parking lot, ensuring availability of shopping carts for customers. Assisted customers with carry-outs and carry-ins, providing friendly service and greeting them upon arrival.

AL

Customer Service Representative

Advanced Call Center Technologies, LLC

Mar 2017 - May 2017 (2 months)

Answered incoming customer calls, addressing inquiries regarding services and billing for At&T and DirectTV. Provided detailed information and resolved customer issues efficiently.

TM

Customer Service Associate

Tomorrow's Aeronautical Museum

Jun 2012 - Aug 2012 (2 months)

Managed computer systems, including member sign-ins and data entry. Assisted with the coordination and execution of flight events for youth participants.

Education

Degrees, certifications, and relevant coursework

EC

El Camino College-Compton Center

College Studies, Biology

Undertook college-level studies with a focus on Biology. Gained foundational knowledge in biological sciences.

CS

Compton High School

High School Diploma, General Studies

Completed high school education and earned a High School Diploma. Developed foundational academic skills across various subjects.

Tech stack

Software and tools used professionally

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