Gerald Wade
@geraldwade
Dedicated customer service professional with strong communication skills.
What I'm looking for
Hello, my name is Gerald Wade. I am a dedicated and hardworking individual with a strong ability to adapt to any work environment. My experience includes providing in-home support services, where I assist with educational activities and ensure a positive learning experience. I pride myself on my strong communication skills and my ability to work well both independently and as part of a team.
Throughout my career, I have developed excellent customer service skills, having worked in various roles that required me to interact with customers directly. My time as a Customer Service Representative at Advanced Call Center Technologies allowed me to hone my ability to handle difficult situations with grace and professionalism. I am also proficient in Microsoft Office and have a solid foundation in computer skills, which I believe are essential in today’s work environment.
In addition to my professional experience, I have a background in volunteer work, where I took on leadership roles and contributed to my community. I am eager to bring my skills and dedication to a new opportunity where I can continue to grow and make a positive impact.
Experience
Work history, roles, and key accomplishments
IHSS Provider
In Home Support Services (IHSS)
Jan 2018 - Present (7 years 6 months)
Provided in-home support services to clients, assisting with daily activities and personal care. Supported individuals with their educational needs, including virtual learning and foundational literacy skills.
Cart Associate
Walmart
May 2017 - Apr 2018 (11 months)
Maintained cleanliness and organization of the parking lot, ensuring availability of shopping carts for customers. Assisted customers with carry-outs and carry-ins, providing friendly service and greeting them upon arrival.
Customer Service Representative
Advanced Call Center Technologies, LLC
Mar 2017 - May 2017 (2 months)
Answered incoming customer calls, addressing inquiries regarding services and billing for At&T and DirectTV. Provided detailed information and resolved customer issues efficiently.
Customer Service Associate
Tomorrow's Aeronautical Museum
Jun 2012 - Aug 2012 (2 months)
Managed computer systems, including member sign-ins and data entry. Assisted with the coordination and execution of flight events for youth participants.
Education
Degrees, certifications, and relevant coursework
El Camino College-Compton Center
College Studies, Biology
Undertook college-level studies with a focus on Biology. Gained foundational knowledge in biological sciences.
Compton High School
High School Diploma, General Studies
Completed high school education and earned a High School Diploma. Developed foundational academic skills across various subjects.
Availability
Location
Authorized to work in
Job categories
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