Geraldo Figueroa
@geraldofigueroa
Experienced operations and service manager with leadership in field operations, safety, and customer-focused teams.
United StatesWhat I'm looking for
I am a seasoned operations and service leader with over two decades of experience managing field teams, safety programs, and customer-facing operations across multiple industries including pest defense, facilities services, and travel franchising. I have led branch operations, conducted quality and safety audits, delivered coaching and training, and managed P&L and risk functions while driving sales and customer satisfaction.
My background includes military service with an honorable discharge, licensure in Arizona Life and Health insurance, and entrepreneurial experience as a travel agency franchise owner. I bring a track record of mentorship, operational improvement, and cross-regional team leadership focused on safety, service quality, and measurable results.
Experience
Work history, roles, and key accomplishments
Franchise Owner
Liberty Eagle Travel Group LLC
Jan 2022 - Present (3 years 9 months)
Own and operate a Dream Vacations franchise, managing all facets of travel agency operations including sales, vendor relationships, and client itinerary fulfillment since 2022.
AILed contracted service teams across a wide county region serving a County School District, overseeing safety, service delivery, and direct staff coordination in remote locations.
RIService Manager
Rollins Inc.
Mar 2000 - Dec 2021 (21 years 9 months)
Managed service operations for HomeTeam Pest Defense and Orkin across multiple branches, leading audits, training, safety and risk management, and driving sales and customer service from 2000 to 2021.
State Humane Officer
North County Humane Society
Dec 1993 - Dec 1999 (6 years)
Investigated animal abuse and enforced municipal ordinances to protect public and animal safety for cities including Vista and Oceanside from 1993–1999.
Education
Degrees, certifications, and relevant coursework
CUColorado Christian University
Associate of Science; Bachelor of Applied Psychology and Bachelor of Business, Psychology; Applied Psychology and Business
Completed an Associate of Science in Psychology and is pursuing dual Bachelor's degrees in Applied Psychology and Business (expected 2026).
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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