Jessica Toscano
@jessicatoscano
Results-driven leader with 20+ years of experience
United StatesWhat I'm looking for
As a seasoned leader with over 20 years of experience, I have consistently delivered results by achieving metrics according to company goals. My expertise lies in developing staff to reach their professional development goals, ensuring retention of talent. I am skilled in leading and managing competing priorities in fast-paced environments, and I apply strategic planning towards future growth and business changes.
Throughout my career, I have received numerous awards and recognition for my outstanding performance, including the Letter of Commendation from the United States Marine Corps, Chapter Board Member of the Year, and Focus Award Winner. I have also secured significant sponsorship funds for various organizations.
I hold a Bachelor of Science degree from Arizona State University and have worked in various leadership roles, including Manager, National Fulfillment Organization at Cox Business, Department Manager at Phoenix Health Plan, and Supervisor at Humana and AIG.
Experience
Work history, roles, and key accomplishments
Manager, National Fulfillment Organization
Cox Business
Jan 2013 - Present (12 years 5 months)
Lead a national team of professionals who assist Field Technicians, Project Managers, and Order Management Specialists in the completion of installations.
Department Manager, Member Services
Phoenix Health Plan
Oct 2010 - Aug 2011 (10 months)
Manage daily operations of 40 plus Member Service Representatives, including three Supervisors, in an inbound and outbound call center for two lines of business.
Department Manager
Phoenix Health Plan
Oct 2010 - Aug 2011 (10 months)
Manage daily operations of 40 plus Member Service Representatives, including three Supervisors, in an inbound and outbound call center for two lines of business.
Supervisor Item Entry
Humana
Oct 2008 - Oct 2009 (11 months)
Managed the day-to-day operations and 14 pharmacy technicians within the Item Entry Department for a mail order pharmacy.
Supervisor Claims
AIG
Jan 2004 - Oct 2008 (4 years 9 months)
Supervised a staff of 12 to 20 Claims Representatives taking first notice of loss reports for automobile and homeowner claims nationally.
Sr. Supervisor Business Sales & Marketing
Discover Business Services
Jan 2000 - Jan 2004 (4 years)
Senior Marketing Manager of 15 to 22 Business Sales & Marketing representatives to sell new products, services, and inform specific initiatives to merchants to generate new revenue.
Education
Degrees, certifications, and relevant coursework
Jessica hasn't added their education
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