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Geraldine Florantina Henry Robert

@geraldineflorantinah

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Experienced executive assistant specializing in AI-enhanced operations.

Malaysia

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What I'm looking for

I seek a role where I can provide high-level administrative and customer support, leverage AI for productivity, manage travel and events, and contribute to process improvements in a collaborative, professional environment.

I am a highly organized executive assistant with 9+ years supporting senior executives across multiple industries, known for calendar management, international travel coordination, confidential correspondence, and vendor negotiations. I deliver streamlined workflows and cost-saving initiatives while maintaining professionalism under pressure.

I have led large events, coordinated 100+ domestic and international trips with zero scheduling errors, and introduced AI-driven productivity enhancements that saved 3–5 hours weekly. I hold CEAP and Microsoft Office certifications and bring strong communication skills in English, Malay, and Tamil.

Experience

Work history, roles, and key accomplishments

Executive Assistant

Pusat Jagaan Orang Tua dan Kanak Kanak

Jan 2017 - Dec 2018 (1 year 11 months)

Planned and executed events and managed vendor negotiations, reducing event costs by 15% while maintaining detailed budgets and post-event reports; provided comprehensive executive support including calendar and travel coordination.

Event Management Calendar Management Travel Coordination Budgeting Microsoft Office Google Workspace

Executive Assistant

Kumar Manpower Agency

May 2012 - Oct 2016 (4 years 5 months)

Provided personalized administrative support to executives, coordinated international travel and visa processing, scheduled meetings to optimize time management, and oversaw daily office operations and payments.

Travel Coordination Visa Processing Office Administration Scheduling Document Management Expense Reporting Microsoft Office Communication

Customer Service Executive

Scicom MSC Berhad

Mar 2008 - Dec 2011 (3 years 9 months)

Served as liaison between leadership and internal teams, managed complex travel arrangements and visa documentation, and prepared financial summaries and precise meeting minutes to support operational efficiency.

Customer Support Travel Coordination Visa Documents Meeting Minutes Microsoft Office

Education

Degrees, certifications, and relevant coursework

Montfort Boys Town

Certificate in Lithographic Press Operations, Lithographic Press Operations

Grade: With Honors

Completed a Certificate in Lithographic Press Operations with honors at Montfort Boys Town in Shah Alam, focusing on lithographic press techniques and operations.