Open to opportunities

Gerald Adjei

@geraldadjei

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Experienced office manager driving operations, events, and client success.

Ghana

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What I'm looking for

I seek a role where I can streamline operations, lead teams, manage budgets, and improve client satisfaction while driving measurable revenue and efficiency gains.

I am an experienced Office Manager and operations professional with a strong background in office management, business administration, client services, and events operations. I have led center operations, optimized processes, managed budgets, supervised teams, and consistently exceeded revenue and KPI targets while improving productivity and client satisfaction.

I deliver measurable results—revamping operations to increase productivity by 30%, achieving 120% of sales performance, and organizing 50+ events—by combining strategic planning, vendor negotiation, staff coaching, and hands-on problem solving to ensure smooth execution and growth.

Experience

Work history, roles, and key accomplishments

Current

Center Manager

Current

Regus (IWG PLC)

Sep 2019 - Present (6 years)

Managed and optimized daily operations of a flexible workspace center, improving efficiency and client satisfaction while maximizing revenue and ensuring KPIs and SLAs were met or exceeded.

Office Management Client Services Revenue Management Budgeting Vendor Management Facility Management KPI Tracking Invoicing

Events Operations Manager

Portobello and Company

Apr 2022 - Nov 2023 (1 year 7 months)

Planned and executed corporate and private events, drove event sales and managed budgets and vendors to deliver events on time and within budget, improving client satisfaction and repeat business.

Event Planning Budget Management Sales Closing Team Supervision Client Relations

Senior QA Analyst

Tonaton Ltd

May 2018 - Sep 2019 (1 year 4 months)

Designed and enforced QA processes for marketing and brokerage services, performed call audits and KPI reporting to improve service quality and operational compliance.

Quality Assurance KPIs Process Improvement Customer Support Competitive Analysis Training Cross Functional Collaboration

Customer Service Sales Associate

Tonaton Ltd

Mar 2016 - May 2018 (2 years 2 months)

Handled inbound and outbound customer interactions, resolved issues, referred leads to field sales and consistently met sales and churn reduction targets.

Customer Service Sales Escalation Management Client Communication Lead Qualification Conflict Resolution

Office Manager

Qkingstar Consult

Jan 2015 - Mar 2016 (1 year 2 months)

Managed administrative processes, calendars, meeting logistics and acted as liaison with external stakeholders to ensure smooth office operations and executive support.

Office Administration Executive Support Scheduling document preparation Microsoft Office Organization