Open to opportunities

Linda Afoakwa

@lindaafoakwa

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Results-oriented operations manager with strong interpersonal skills.

Ghana

Message

What I'm looking for

I am looking for a role that offers opportunities for growth and values collaboration.

I am a results-oriented individual with a strong desire to achieve and continuously improve. My exceptional interpersonal skills and positive attitude towards work foster collaboration and productivity in any team environment. With a solid background in operations management, I have successfully supervised and coordinated activities across various entities, ensuring adherence to established standards and policies.

In my current role as Operations Manager at OKS Medical Consult, I developed Standard Operating Procedures and managed customer feedback effectively. Previously, as a Premium Administration Officer at First Insurance Company Limited, I honed my skills in premium billing and customer relations, ensuring smooth operations and high levels of customer satisfaction. My academic background, including an MBA in Total Quality Management, complements my practical experience, equipping me with the knowledge to drive operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

OKS Medical Consult

Jan 2024 - Present (1 year 8 months)

Supervise and coordinate activities and employees within OKS Group. Developed SOPs and policies, ensured adherence, managed customer complaints, and monitored stock levels of medical supplies. Provide regular updates and reports to the CEO.

Operations Management SOP Development Customer Service Reporting Team Coordination Policy Implementation Communication Problem Solving

Premium Administration Officer

First Insurance Company Limited

Jul 2021 - Jan 2024 (2 years 6 months)

Prepared premium billing files, reconciled them with partner banks, updated premium movements monthly, followed up on customers with arrears, addressed complaints, and managed payment platforms for tracking.

Data Management Payment Tracking Communication Financial Reporting

Warehouse / Administrative Assistant

Investrade Ghana Limited

Sep 2019 - Dec 2020 (1 year 3 months)

Supplied materials to field engineers, received materials from suppliers, conducted stock taking, scheduled installation appointments, and handled customer installation complaints and inquiries.

Inventory Management Customer Service Scheduling Stock Taking Communication Problem Solving Administrative Support

Insurance Processing Officer / Customer Care Officer

Bayport Savings and Loans

May 2015 - May 2018 (3 years)

Handled customer complaints and inquiries, performed data entry, managed customer claims and refunds, conducted quality checks on policies, and engaged in telemarketing and insurance sales.

Customer Service Data Entry Quality Assurance Telemarketing Sales Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

University of Professional Studies, Accra

MBA, Total Quality Management

2022 - 2024

Pursuing an MBA with a focus on Total Quality Management, aimed at enhancing organizational performance and customer satisfaction through quality improvement strategies.

Kings University College

BSc Business Administration, Banking and Finance

2016 - 2019

Grade: Second Class Upper division

Completed a Bachelor of Science in Business Administration with a specialization in Banking and Finance, focusing on financial management, investment analysis, and banking operations.