Open to opportunities

George Sarfo

@georgesarfo

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KYC expert with strong background in project scheduling and customer service.

Ghana

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What I'm looking for

I seek a dynamic role that offers growth opportunities and values customer satisfaction.

I am a dedicated professional with a diverse background in customer service, project scheduling, and KYC expertise. My journey began in the hospitality sector, where I honed my skills in customer interactions and administrative tasks. I have since transitioned into roles that require meticulous attention to detail and a strong understanding of compliance and identification processes.

At Sumsub GmbH, I currently serve as a KYC Expert, where I leverage my analytical skills to ensure compliance and enhance customer experience. My previous role as a Project Scheduler for Cruise Projects Logistics International GmbH allowed me to manage complex schedules for major drydock projects, showcasing my ability to coordinate multiple stakeholders effectively. I am passionate about continuous learning and am always looking for opportunities to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

KYC Expert

Current

Sumsub GmbH

Jul 2024 - Present (1 year)

Responsible for video identification processes and KYC compliance, ensuring that all customer verification meets regulatory standards.

KYC Video Identification Compliance Regulatory

Project Scheduler

Cruise Projects Logistics International GmbH

Feb 2023 - Oct 2023 (8 months)

Managed scheduling for major drydock projects, including Disney Magic and Disney Wonder, ensuring timely completion and resource allocation.

Resource Allocation Time Management Logistics Coordination

Customer Service Agent

Airline Industry Service Line GmbH

May 2022 - Feb 2023 (9 months)

Provided customer service support for TUIfly, handling flight bookings and administrative tasks to enhance customer satisfaction.

Customer Service Administrative Work Communication Skills Problem Solving

Intern

Metallbau Burckhardt GmbH

Jun 2022 - Jul 2022 (1 month)

Gained hands-on experience in metalworking techniques, including drilling, bending, and CAD drawing.

CAD Drilling Bending Techniques

Accountant

Tex Styles Ghana Limited

Sep 2020 - Jul 2021 (10 months)

Managed daily and weekly financial reports during national service, focusing on accounting practices and inventory control.

Accounting Financial Reporting Excel Data Analysis

Sales Attendant and Cashier

Tex Styles Ghana Limited

Aug 2015 - Aug 2021 (6 years)

Provided customer service and managed cash transactions, while monitoring inventory stock orders.

Customer Service Inventory Management Sales Communication Skills

Volunteer

Assemblies of God Church

Jul 2013 - Sep 2015 (2 years 2 months)

Contributed time and skills to support church activities and community services.

Teamwork Event Coordination Communication Leadership

Education

Degrees, certifications, and relevant coursework

Bergmann Bildungsinstitut

Language Certification, German Language

2021 - 2022

Achieved a C1 level in German language proficiency, focusing on advanced language skills for professional and everyday communication.

Ghana Baptist University College

Bachelor of Science, Business Administration

2016 - 2021

Grade: Second Class Upper

Studied Business Administration with a focus on Accounting. Completed a bachelor thesis on the effects of inventory control on profitability.

Accra Academy

WASSCE, General Science

2009 - 2013

Completed the West African Senior School Certificate Education (WASSCE) with a focus on General Science, including Physics, Chemistry, Geography, and Elective Mathematics.