At Accenture, I handled customer inquiries, incidents, and service requests, communicating with customers and keeping records of issues and resolutions accurate.
I also entered and validated data, updated systems, and coordinated with cross-functional teams to support smooth operations. My work included research and analysis to help resolve issues and support decision-making.
I assisted with process improvements and workflow automation, and used digital tools to manage tasks, monitor progress, and generate reports. I hold a Certified ServiceNow Administrator certification and completed ServiceNow training in IT Service Management, workflow automation, and analytics.
