At Accenture, Inc., I handled end-to-end billing operations across Salesforce, Zuora, and other platforms, investigating and resolving billing discrepancies accurately and on time.
I managed internal support tickets in ServiceNow and escalated issues to the engineering team in Jira. I also took part in daily internal and client huddles to share updates on issues and progress.
At Cooperative Bank of Cotabato, Executive Office, I resolved core banking system anomalies and prepared monthly reports. I also audited departmental files and records to improve data accessibility.
As a Data Analyst Intern at the Department of Social Welfare and Development (DSWD), I built an interactive dashboard for the Standards Section that increased reporting efficiency by 80%. I also processed and audited agency registration and accreditation data.
