Open to opportunities

Joshua Noah Almalbis

@joshuanoahalmalbis

Message

Cloud support professional transitioning into AI automation and workflow engineering.

Philippines

Message

What I'm looking for

I seek roles focused on AI-driven automation and cloud systems where I can apply troubleshooting, build workflow integrations, learn cutting-edge tools, and contribute to a collaborative, growth-focused team.

I am a tech-savvy cloud support professional with three years' experience providing technical support for cloud platforms at a global services firm, collaborating with international teams to troubleshoot complex issues, escalate bugs, and deliver timely solutions. I have a reputation for clear client communication, adaptability under pressure, and a solutions-focused, analytical approach.

I am actively transitioning into AI automation, familiar with tools like ChatGPT and Make.com, and learning prompt engineering, Go High Level, and WhatsApp API integrations. I am passionate about building smarter business systems and contributing to growth-focused teams that future-proof operations with structured AI solutions.

Experience

Work history, roles, and key accomplishments

Current

Cloud Technical Support Analyst

Current

Accenture

Jan 2022 - Present (3 years 8 months)

Provided technical support for cloud platforms to global clients, troubleshooting complex issues, escalating bugs, and improving uptime while simplifying technical concepts for non-technical stakeholders.

Cloud Platforms Troubleshooting System Monitoring Client Communication Incident Management Escalation Management Cross Functional Collaboration

Education

Degrees, certifications, and relevant coursework

Our Lady of Fatima University

Bachelor of Science, Information Technology

2018 - 2022

Completed a Bachelor of Science in Information Technology with coursework and practical exposure to cloud platforms, automation workflows, and system integrations.