George Gunter
@georgegunter
I resolve end-user hardware, software, and network issues through responsive Tier 1 help desk support.
United StatesWhat I'm looking for
At K&G Holdings, I provide Tier 1 technical support by phone, email, and remote tools, resolving hardware, software, printer, and network connectivity issues.
I manage Active Directory password resets, account unlocks, and user access; install and maintain Windows workstations and peripherals; and document resolutions while meeting service-level agreements. I also educate users on software functionality and IT best practices.
My background includes eight years of customer support at Labcorp and nearly six years managing daily operations, employees, scheduling, and payroll as the owner of Tropical G Smoothies & Sandwiches LLC.
Experience
Work history, roles, and key accomplishments
Help Desk Technician
K&G Holdings
Mar 2024 - Present (2 years 5 months)
Provided Tier 1 technical support to end users via phone, email, and remote support tools. Troubleshot hardware, software, printer, and network connectivity issues, and managed user accounts through Active Directory.
Owner
Tropical G Smoothies & Sandwiches LLC
Jun 2018 - Feb 2024 (5 years 8 months)
Managed employees to ensure efficient daily operations and high-quality service. Oversaw scheduling and payroll, and handled day-to-day business operations.
Delivered exceptional customer support in a fast-paced environment. Resolved customer concerns through effective communication and problem-solving, and maintained accurate records.
Education
Degrees, certifications, and relevant coursework
University of North Carolina at Greensboro
Bachelor of Science, Finance
Bachelor of Science in Finance from the University of North Carolina at Greensboro.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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