Anthony Binkley
@anthonybinkley
Helpdesk technician at Tristate Tech Solutions, supporting hundreds of residential and small-business clients with remote and on-site IT support.
United StatesWhat I'm looking for
At Tristate Tech Solutions, I support hundreds of residential and small-business clients through phone, remote sessions, and on-site visits. I diagnose hardware, software, and network issues across Windows and Linux systems, and document root causes and fixes.
At Imperial Events WV, I served as the sole IT resource for a 20-employee company. I designed and built its employee portal and inventory management system, working with third-party vendors and developers to remediate issues.
At GC Services, I worked on a help desk team resolving 50–100 tickets per day for GC Services and its client FIS. I documented issues and resolutions in the ticketing system; I'm currently studying for CompTIA A+, followed by Network+ and Security+.
Experience
Work history, roles, and key accomplishments
Owner / Technical Support Specialist
Tristate Tech Solutions
Mar 2013 - Present (13 years 8 months)
Founded and operate an IT services business supporting hundreds of residential and small-business clients, resolving requests via phone, remote sessions, and on-site visits. Diagnose and resolve end-user hardware, software, and network issues across Windows and Linux systems.
IT Manager / Systems Support
Imperial Events WV
Jul 2021 - Dec 2023 (2 years 5 months)
Served as the sole IT resource for a 20-employee company, handling first-line support, user account access, and system issues to minimize downtime. Designed and built the company's employee portal and inventory management system.
IT Technician
GC Services
Sep 2020 - Jun 2021 (9 months)
Worked on a help desk team resolving 50–100 tickets per day for GC Services and its client FIS, handling hardware/software troubleshooting, user workstations, and inventory tracking. Documented issues and resolutions in the ticketing system.
Education
Degrees, certifications, and relevant coursework
Mountwest Community & Technical College
Associate of Science, Computer Science
2018 - 2020
Earned an Associate of Science in Computer Science from 2018 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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