Open to opportunities

Neli-Adriana Barbalan

@neli-adrianabarbalan

Message

Detail-oriented events and community professional driving engagement and operational excellence.

Romania

Message

What I'm looking for

I’m seeking a role where I can lead event and community initiatives, improve processes across teams, and deliver measurable engagement and operational improvements.

I am a detail-oriented, people-focused events and community professional with experience running international events, building community engagement, and leading customer support teams. I combine operational precision with creative coordination to deliver both online and in-person experiences.

At Oasis I planned and executed 60+ online events in 2025, managed major international conference logistics, and drove a 37% increase in online engagement and 44% increase in on-site attendance through strategic timing, content alignment, and vendor negotiation.

Earlier roles in customer support and operations sharpened my process-building, cross-team communication, and reporting skills; I’ve led teams, implemented feedback systems, and used tools like Jira, Salesforce, and Asana to improve issue resolution and deliver consistent client communication.

Experience

Work history, roles, and key accomplishments

Events Manager

Oasis

Jul 2024 - Nov 2025 (1 year 4 months)

Turned Oasis events into global experiences across three continents, driving a 37% increase in online engagement and 44% growth in in-person attendance by planning and executing 60+ online events and major conference activations.

Event Planning Community Engagement Vendor Management Logistics Speaker Management

Events Coordinator

Oasis

May 2023 - Jul 2024 (1 year 2 months)

Organized and delivered 80+ online and offline events, built event documentation and procedures, and managed logistics and vendor relations for international conferences to improve coordination and event quality.

Event Execution Documentation Content Planning Logistics Cross Promotional Communication Merch Ops

Community Moderator

Oasis

Oct 2022 - May 2023 (7 months)

Managed daily activity across Discord, Telegram, Reddit, and X to build an active community, increase engagement via interactive events, and produce internal documentation and sentiment reports.

Discord Telegram Content Creation Sentiment Analysis Documentation

Customer Support Team Lead

Operative

Jun 2022 - Mar 2023 (9 months)

Led an 8-person support and service desk team, improved issue tracking between clients and engineering, and implemented reporting and processes to increase clarity on bug impact and resolution timelines.

Team Leadership Jira Salesforce Client Communication Incident Management Reporting Coaching SLA Management

Community Involvement

Oasis

Jan 2022 - Oct 2022 (9 months)

Supported ecosystem growth through content localization and visual asset creation, translating key materials to Romanian and producing promotional visuals to increase regional awareness.

Content Localization Visual Design Community Outreach Translation Asset creation

Customer Support Analyst

Operative

Sep 2020 - Jun 2022 (1 year 9 months)

Supported the Fox US project from implementation to production through regression testing, documentation, and end-to-end issue tracking to ensure product stability and client clarity.