At Long & McQuade Ltd., I advocated for and implemented a Help Desk system to provide a central user feedback portal and internal issue tracking. It became a platform used across the company and a sister company, with thousands of tickets logged.
I also coordinated end-to-end delivery of IT components for new locations and acquisitions, from planning through implementation. Earlier, as Software Development Coordinator / System Support Specialist, I gathered input and wrote PRDs for enhancements to internally developed software, and established an IT resource website for staff.
