Simrat Kaur
@simratkaur1
I administer Atlassian platforms, automate workflows, and deliver L1/L2 IT support for agile teams.
CanadaWhat I'm looking for
I administered Jira and Confluence at BSH Hausgeräte GmbH for 1,000+ users, supporting agile teams through upgrades, migrations, user management, workflows, dashboards, and reports.
I automated builds with Bamboo, integrated Bitbucket version control, resolved incidents through HPSM, and developed SQL queries and Power BI dashboards to improve reporting and decision-making.
At FIS Global, I delivered L1/L2 support to banking clients on JMS platforms, documented support activity in Excel, supported software rollouts and testing, and developed workarounds and defect fixes to resolve customer issues.
I'm also experienced in operations leadership and staff support, currently helping manage daily restaurant operations and customer service at Boston Pizza.
Experience
Work history, roles, and key accomplishments
Assistant General Manager
Boston Pizza
Sep 2025 - Present (1 year)
Assisted in managing daily restaurant operations and staff coordination. Implemented customer service protocols to enhance guest experiences.
Education
Degrees, certifications, and relevant coursework
Douglas College
Post-Baccalaureate Diploma, Digital Marketing
Post-Baccalaureate Diploma in Digital Marketing from Douglas College, completed in 2025.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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