Roman Novak

Product Strategy and Roadmap Development:
• Owned end-to-end product roadmaps across multiple multi-year lifecycle phases, successfully evolving products from foundational core analytics to advanced AI-first, agentic features.
• Translated customer feedback and market research into high-impact architectural pivots, reshaping product positioning to better serve core user workflows.

Cross-functiona

• Drove Product Strategy & Prioritization: Partnered with Group PM and Data Science / Analytics leaders to translate raw usage analytics into actionable product roadmaps, identifying feature growth opportunities across core analytics portfolios.
​• Led Feature Discovery & Instrumentation: Designed end-to-end event tracking frameworks (Mixpanel) and user funnel analysis to measure feature adoption,

• Led Product Backlog & Execution: Owned, prioritized, and refined the product backlog, translating complex user needs into actionable user stories and technical requirements for engineering sprints.
• Driven Discovery & Requirements Definition: Conducted user research and worked closely with UX, Data Science, and business stakeholders to define wireframes, acceptance criteria, and core user workf

• Provided strategic and technical support to clients on features within Cvent platform
• Conducted product trainings and coaching sessions for newly hired employees
• Facilitated transition to virtual meetings and hybrid events

• Managed a team and set KPI targets
• Improved operational procedures to enhance customer service
• Provided coaching to team members and resolved conflicting issues

Managed a team of 5 people and provided a project coordination function; Developed, monitored and controlled project scope, cost, time and quality • Developed a Project Management Plan • Managed the resources for the project from start to end • Liaised with clients and suppliers • Developed of a full project report to keep up to date on progress of all aspects of the project, including project doc

 Supervised a team of 5 technical support representatives, focusing on providing assistance to international clients and new projects.
 Assigned problems/tasks to tech support specialists
 Completed weekly reports on the team's performance and presented the reports to the head department.
 Conducted Remote Software Installation; Assisted with the jailbreak, and rooting of the mobile devices.

 Answered 50-100 telephone inquiries per shift using a multi-line phone system
 Assisted customers with merchandise location by calling other stores.
 Facilitated scheduling and managed the daily activities for up to 15 employees
 Handled all escalated customer issues by working toward a win-win solution for both the store and the customer
 Monitored store traffic, executed customer returns a