GNGenevieve Nwadigwe
@genevievenwadigwe
Bilingual French Customer Service Representative with 6+ years experience.
NigeriaWhat I'm looking for
I am a bilingual French-English Customer Service Professional with over six years of experience in delivering exceptional support across various platforms, including phone, video chat, and social media. My expertise lies in resolving customer inquiries, troubleshooting technical and billing issues, and providing empathetic, personalized service in fast-paced, tech-driven environments.
Throughout my career, I have successfully increased member satisfaction by 20% through timely resolutions and have maintained a 98% customer satisfaction rate in previous roles. I am skilled in using CRM systems like Zoho and HubSpot, and I have a strong passion for enhancing customer experiences through innovative solutions and process improvements.
My commitment to excellence is reflected in my ability to resolve 95% of customer issues on the first contact, significantly reducing the need for escalation. I thrive in collaborative environments and am dedicated to continuous learning and professional development, ensuring I stay at the forefront of customer service best practices.
Experience
Work history, roles, and key accomplishments
Bilingual Customer Relations Officer
National Sesame Seed Association of Nigeria
Jan 2021 - Present (4 years 11 months)
Delivered exceptional bilingual (French and English) customer service via phone, video calls, emails, and chat platforms, ensuring member satisfaction and engagement. Increased member satisfaction by 20% through timely resolution of service and billing inquiries, as evidenced by positive feedback from members and stakeholders.
Bilingual Customer Relations Officer
National Sesame Seed Association of Nigeria
Jan 2021 - Present (4 years 11 months)
Delivered exceptional bilingual (French and English) customer service via phone, video calls, emails, and chat platforms, ensuring member satisfaction and engagement. Increased member satisfaction by 20% through timely resolution of service and billing inquiries, as evidenced by positive feedback from members and stakeholders.
Bilingual Customer Relations Officer
CN Descamboulware
Jan 2019 - Present (6 years 11 months)
Handled a daily average of 50+ customer inquiries in French and English across phone, email, and in-person channels, maintaining a 98% customer satisfaction rate. Successfully reduced customer complaints related to billing errors by 25% through meticulous record-keeping and proactive issue resolution.
Bilingual Customer Relations Officer
CN Descamboulware
Jan 2019 - Present (6 years 11 months)
Handled a daily average of 50+ customer inquiries in French and English across phone, email, and in-person channels, maintaining a 98% customer satisfaction rate. Successfully reduced customer complaints related to billing errors by 25% through meticulous record-keeping and proactive issue resolution.
Education
Degrees, certifications, and relevant coursework
University of Yaoundé 1
B.A. in Bilingual Letters, Bilingual Letters French and English
Completed a Bachelor of Arts degree with a focus on Bilingual Letters, specializing in French and English languages. Gained comprehensive knowledge in linguistic studies and cross-cultural communication.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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