Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
JC@jamyroncook
Chat Support Specialist with 5+ years of customer service experience.
United StatesI'm a dedicated Chat Support Specialist with over five years of experience in resolving customer inquiries across various platforms, including e-commerce and SaaS. My expertise lies in managing high-volume live chats, troubleshooting technical issues, and delivering exceptional support with a personal touch. I take pride in maintaining high customer satisfaction scores, having achieved a 98% CSAT for twelve consecutive months at Loomly.
Throughout my career, I have successfully implemented chat macros and automated workflows that reduced average handle time by 22%. My collaborative approach with product teams has led to significant improvements in user interface and experience based on customer feedback. I am passionate about creating seamless customer experiences and am always looking for ways to enhance service delivery.
Currently, I am seeking a remote Customer Service Support Representative role where I can leverage my skills in empathy and efficiency to further elevate customer interactions. I am committed to continuous learning and professional growth, as evidenced by my ongoing education in Information Technology and various customer engagement certifications.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Loomly
Jan 2023 - Present (2 years 10 months)
Managed 100 chat inquiries daily across multiple time zones with a 1-minute average response time. Resolved Tier 1-2 technical issues related to integrations, billing, and platform bugs. Implemented chat macros and automated workflows, reducing average handle time by 22%.
Glossier
Mar 2021 - Dec 2022 (1 year 9 months)
Delivered white-glove customer support for e-commerce orders via live chat and email. Handled exchanges, refunds, and logistics issues, reducing chargebacks by 15%. Created internal FAQ updates and self-service articles for the Help Center.
Notion.so
Jun 2020 - Aug 2021 (1 year 2 months)
Provided chat-based support for app functionality, permission settings, and integrations. Escalated bugs to the engineering team with clear logs and reproduction steps. Supported rollout of dark mode and mobile updates with user-focused messaging.
Shopify
Aug 2019 - May 2020 (9 months)
Responded to chat/email inquiries for Shopify-based stores with high daily traffic. Assisted with abandoned cart recovery, coupon setup, and account troubleshooting. Developed scripts for common order and shipping concerns to improve response consistency.
Degrees, certifications, and relevant coursework
Bachelor of Information Technology, Information Technology
Currently pursuing a Bachelor of Information Technology. The curriculum focuses on core IT principles, including software development, network administration, and data management.
Software and tools used professionally
United StatesYou can contact Jamyron and 90k+ other talented remote workers on Himalayas.
Message Jamyron
TJTiera Jones
Remote Customer Support Specialist, Everline Support Co.
JOSEPH BOADU
Customer Support Representative, Boda Tech Solutions
TRTangileaq Russell
Customer Service Representative, Walgreens
Geneva Smith
Customer Support Representative, Shipt
NUNathaniel User
Chat Support Specialist, Concentrix
Mariah Delatorre
Chat Support Specialist, KellyConnect
Ciara Wilson
Customer Service Representative, Challah and Co
Samia Dahir
Chat Support Representative, Tech Solutions
Zain Ahmed
Customer Support Specialist, Northwestern Medicine
Candice Cameron
Customer Support Specialist, Gabby’s Luxury Soaps
