Open to opportunities

Jojo User

@jojouser1

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Experienced Data Analyst with 10+ years in operations and analytics.

United States

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What I'm looking for

I am seeking a role that fosters growth, encourages innovation, and values data-driven decision-making.

I am a seasoned Data Analyst with over a decade of experience in data analytics and operations, particularly within HR processes. My expertise lies in collecting, cleaning, and analyzing HR data to facilitate strategic, data-informed decision-making. I have a proven track record of developing dashboards, metrics, and ad-hoc reports that provide actionable insights, enhancing HR efficiency and compliance.

Throughout my career, I have maintained HR data integrity by ensuring accuracy and consistency across various systems. My advanced proficiency in Microsoft Excel, along with experience in Tableau and other data analytics platforms, allows me to manage multiple projects effectively while ensuring data security and confidentiality. I thrive in fast-paced, remote work environments and am committed to cross-functional collaboration to drive operational success.

Experience

Work history, roles, and key accomplishments

Current

Senior Analyst – HR Ops Support

Current

Verizon

Feb 2022 - Present (3 years 5 months)

Collected, analyzed, and maintained large datasets in Workday, ensuring data integrity, resolving discrepancies, and optimizing reporting accuracy through collaboration with HR, finance, and sales teams. Developed and delivered 30+ ad-hoc reports on key workforce metrics, including headcount trends, attrition, overtime, and sick time, providing actionable insights to support data-driven decision-m

Workday Data Integrity Ad Hoc Reporting Data Analysis Process Optimization Employee Engagement HRIS Data Visualization Cross Functional Collaboration

Senior Analyst – Workforce Planning Ops

Verizon

May 2021 - Present (4 years 2 months)

Led the execution of 14 process improvement projects, optimizing workflows, enhancing order entry accuracy, and improving fulfillment processes for a 194-employee organization. Utilized visual mapping and process documentation tools to analyze and refine business workflows, reducing errors and increasing operational efficiency.

Process Improvement Workflow Optimization Business Process Mapping Project Management Resource Allocation performance reporting Strategic Planning

Senior Analyst – Enterprise Sales Ops

Verizon

Oct 2019 - Present (5 years 9 months)

Managed resource scheduling, shift bidding, and vacation planning for 240+ employees, optimizing workforce management (WFM) and sales request workflows. Conducted data analysis on historical trends to identify opportunities for process improvement and created dashboards providing insights for Business Solution Store (BuSS) sales.

Workforce Management Data Analysis Process Automation Sales Operations Dashboards Quality Assurance Onboarding Transformation Liaison

Business Operations Coordinator

Verizon

Dec 2018 - Present (6 years 7 months)

Played a key role in establishing a Center of Excellence in Cary, NC, enhancing service quality and improving B2B customer retention. Led new hire training for 150+ employees, ensuring seamless onboarding and knowledge transfer for operational success.

New Hire Onboarding Customer Retention Workflow Design Process Improvement Customer Training B2B Operations Quality

Customer Service Coordinator

Verizon

Dec 2011 - Present (13 years 7 months)

Led data entry initiatives to track customer interactions and transactions, ensuring accuracy in order processing and improving customer retention. Championed a project to enhance order management and customer engagement, increasing upgrade transaction rates from 0.5% to 2.0%.

Data Entry Order Processing Customer Retention Order Management Customer Engagement Coaching Productivity Optimization

Education

Degrees, certifications, and relevant coursework

University of Akron

Bachelor of Science, Biology, Chemistry, Sport Management

Studied Biology, Chemistry, and Sport Management. Gained a comprehensive understanding of scientific principles and their application in sports-related fields.