Open to opportunities

Liana Suarez

@lianasuarez

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Data-driven IT Data Analyst with expertise in SQL and reporting.

United States

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What I'm looking for

I am looking for a role that fosters collaboration, values data-driven decision-making, and offers opportunities for professional growth.

I am an IT Data Analyst with a strong focus on enhancing data quality and delivering actionable insights through automated solutions and meticulous manual corrections. Currently, I work at DiplomaSender, where I have successfully identified and resolved over 300 data-related tasks, achieving a 70% reduction in data inconsistencies. My collaborative efforts with web developers have led to a 25% increase in website usability, significantly improving user satisfaction.

Throughout my career, I have developed a robust skill set in SQL, reporting, and UI/UX design. I have created and optimized SQL stored procedures and automated Power BI dashboards that provide real-time data analysis for stakeholders. My experience also includes conducting thorough data sanitization and producing over 100 ad-hoc reports that contribute to informed decision-making processes. I am passionate about leveraging data to drive operational efficiency and enhance user experiences.

Experience

Work history, roles, and key accomplishments

Current

IT Data Analyst III

Current

DiplomaSender

Jan 2023 - Present (2 years 6 months)

Responsible for enhancing data quality through automated solutions and meticulous manual correction, while collaborating on website design. Delivered dynamic reporting solutions and resolved website issues to ensure data quality for academic records, minimizing customer service involvement. Identified and resolved 300+ data-related tasks, reducing data-related issues by 70% and improving overall a

Data Quality Automation Website Design SQL Power BI API Development GitHub Project Management

SQL Business Analyst

Centene

Sep 2022 - Jan 2023 (4 months)

Enhanced data quality by resolving over 300 data-related issues through automated solutions and manual corrections, resulting in a 70% reduction in inconsistencies. Collaborated with web developers to fix critical bugs and redesign interfaces, improving website usability by 25% and reducing customer service inquiries. Created and optimized SQL procedures and ad-hoc reports for stakeholders, signif

SQL Data Quality Tableau Data Analysis Performance Monitoring KPI Tracking Root Cause Analysis Excel

HR Specialist

Apex Systems/Amazon

Dec 2021 - Sep 2022 (9 months)

Orchestrated the seamless execution of weekly reports, optimizing workforce efficiency through insightful data analysis. Spearheaded strategic enhancements in the SIMs ticketing resolving process, promptly resolving system issues and ensuring smooth workflow. Fostered communication and collaboration, maintained precision in data management, and played a pivotal role in successful project execution

Workforce Management Data Analysis Power BI Ticketing Systems Data Management Reporting Communication Collaboration

Workforce Management Analyst

TruePill

Jun 2021 - Sep 2022 (1 year 3 months)

Led the development, management, and optimization of staffing models and frontline schedules to balance cost efficiency, revenue potential, service level targets, and employee satisfaction. Collaborated closely with frontline operations to support attendance tracking, onboarding, holiday planning, and real-time scheduling adjustments. Proactively addressed intraday requests and fluctuations, maint

Workforce Management Scheduling Forecasting Onboarding Performance Monitoring Communication