Open to opportunities

Honeylee Gatmin

@honeyleegatmin

Message

I improve healthcare operations through clinical review, patient advocacy, and EMR application support.

Philippines

Message

What I'm looking for

I'm looking to support healthcare operations and care teams through clinical review, patient advocacy, EMR/EHR systems, and optimized digital workflows.

I'm currently reviewing clinical reports and utilization review documentation at Medata by MedRisk Philippines, supporting accurate case processing, medical decision-making, and compliant UR responses.

Previously at MedRisk, I supervised inbound customer service operations for workers' compensation cases, managed SLA performance, coached team members, and reported operational metrics. I also served as an outbound customer advocate, coordinating updates between providers, insurance representatives, and patients receiving physical medicine treatment.

At St. Luke's Medical Center, I led clinical applications support and helped develop, deploy, configure, test, and upgrade the Allscripts electronic medical records system. I managed user access controls, supported clinical workflows, and trained healthcare users across the hospital.

My nursing background includes direct patient care at HJR Lung Care Medical Center, alongside earlier technical support experience. I bring healthcare operations, documentation, customer advocacy, and digital clinical-system support together to help care teams work efficiently.

Experience

Work history, roles, and key accomplishments

Current

Nurse Clinical Reviewer

Current

Medata by MedRisk Philippines, Inc.

Jul 2024 - Present (2 years 2 months)

Review clinical reports and documentation for Utilization Review requests, perform claim verification and data entry, and ensure timely and compliant delivery of UR responses.

Utilization Review Clinical Documentation Data Entry HIPAA URAC

Inbound Customer Service Supervisor

MedRisk Philippines, Inc.

Feb 2023 - Jun 2024 (1 year 4 months)

Oversee daily SLA performance, monitor team productivity, provide coaching and performance improvement plans, and compile key performance metrics.

Team Supervision Performance Improvement Data Analysis Coaching Staffing Coordination

Outbound Customer Advocate

MedRisk

Sep 2021 - Feb 2023 (1 year 5 months)

Act as liaison between providers and insurance representatives, monitor patient progress, and maintain accurate documentation using the Quattro System.

Customer Advocacy Documentation Quattro System

Clinical Applications Specialist

St. Luke's Medical Center

Feb 2018 - Mar 2021 (3 years 1 month)

Managed the User Support Group, led security configuration for Allscripts EMR, and facilitated training programs to enhance system proficiency.

Allscripts EMR User Support Security Configuration Training System Configuration Testing Validation

Clinical Applications Support Coordinator

St. Luke's Medical Center

Jul 2016 - Feb 2018 (1 year 7 months)

Provided primary support for clinical applications, troubleshooting issues, assisting with system configuration, and supporting go-live activities.

Clinical Applications Troubleshooting System Configuration User Support Go Live Support

Clinic Nurse

HJR Lung Care Medical Center

Feb 2014 - Feb 2016 (2 years)

Provided direct patient care, assisted physicians, maintained medical records, and handled administrative tasks such as scheduling and HMO processing.

Patient Care Vital Signs Medical Records