Open to opportunities

Gemma Magill

@gemmamagill

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Customer Service Lead with over 13 years experience in retail.

United Kingdom

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated Customer Service Lead with over 13 years of experience in retail, bartending, and barista work. My journey has allowed me to develop a strong skill set in customer relations and operational management. Recently, I have expanded my expertise into domestic and hotel maintenance while pursuing office-based courses at home.

In my current role as a Domestic Assistant at Longfield Care Home, I ensure that all areas are maintained to a high standard, adhering to COSHH protocols for chemical use and storage. My previous experience as an Area Lead at Nicholls Oils involved managing high-value stock and implementing strategies that increased profits significantly while reducing waste. I thrive in team environments and am committed to delivering exceptional service.

Experience

Work history, roles, and key accomplishments

Current

Domestic Assistant

Current

Longfield Care Home

May 2024 - Present (1 year 4 months)

Ensured all areas were cleaned to a high standard and deeply sanitised, especially in the event of an outbreak. Followed all COSHH protocols for chemical use and storage, and ensured proper waste disposal. Maintained cleanliness in offices, nurse stations, and residential rooms to create a home-like environment for residents.

COSHH Protocols Waste Management

WO’S & Sgt’s Mess Operative

NAAFI

Jan 2020 - Present (5 years 8 months)

Worked as an influx planner for transiting NATO troops in a hotel-style environment. Managed ablutions, repairs, room operatives, cleaning, and billing. Assisted in silver service functions, as well as daily meal and bar services.

Influx Planning Billing Silver Service Bar Service Logistics Coordination

Area Lead

Nicholls Oils

Jan 2018 - Present (7 years 8 months)

Headed the fruit, vegetable, chill, and frozen areas, with a focus on increasing profits and reducing wastage. Successfully increased weekly profits by over £1000. Reduced wastage from an average of 37% to 4%.

Inventory Management Team Leadership

Call Centre Customer Advisor

Firstsource

Jan 2017 - Present (8 years 8 months)

Worked as a customer advisor for Domestic & General (Sky Broadband), handling both inbound and outbound calls. Liaised with multiple departments and utilized various systems to meet customer needs. Consistently achieved personal and team targets.

Customer Service Outbound Calling Team Collaboration Communication