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GM@gemmamagill
Customer Service Lead with over 13 years experience in retail.
United KingdomI am a dedicated Customer Service Lead with over 13 years of experience in retail, bartending, and barista work. My journey has allowed me to develop a strong skill set in customer relations and operational management. Recently, I have expanded my expertise into domestic and hotel maintenance while pursuing office-based courses at home.
In my current role as a Domestic Assistant at Longfield Care Home, I ensure that all areas are maintained to a high standard, adhering to COSHH protocols for chemical use and storage. My previous experience as an Area Lead at Nicholls Oils involved managing high-value stock and implementing strategies that increased profits significantly while reducing waste. I thrive in team environments and am committed to delivering exceptional service.
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Work history, roles, and key accomplishments
Longfield Care Home
May 2024 - Present (1 year 6 months)
Ensured all areas were cleaned to a high standard and deeply sanitised, especially in the event of an outbreak. Followed all COSHH protocols for chemical use and storage, and ensured proper waste disposal. Maintained cleanliness in offices, nurse stations, and residential rooms to create a home-like environment for residents.
NAAFI
Jan 2020 - Present (5 years 10 months)
Worked as an influx planner for transiting NATO troops in a hotel-style environment. Managed ablutions, repairs, room operatives, cleaning, and billing. Assisted in silver service functions, as well as daily meal and bar services.
Nicholls Oils
Jan 2018 - Present (7 years 10 months)
Headed the fruit, vegetable, chill, and frozen areas, with a focus on increasing profits and reducing wastage. Successfully increased weekly profits by over £1000. Reduced wastage from an average of 37% to 4%.
Firstsource
Jan 2017 - Present (8 years 10 months)
Worked as a customer advisor for Domestic & General (Sky Broadband), handling both inbound and outbound calls. Liaised with multiple departments and utilized various systems to meet customer needs. Consistently achieved personal and team targets.
Degrees, certifications, and relevant coursework
UUCertificate of Higher Education, Medical Engineering
Grade: Special Commendation
Obtained a Certificate of Higher Education in Medical Engineering. Received the certificate with Special Commendation.
A Levels, Multiple Subjects
Grade: 11 GCSEs, A Levels
Achieved 11 GCSEs including Maths, English, and Science. Also obtained A Levels in English Literature, Biology, and Ethical Studies.
Software and tools used professionally
United KingdomYou can contact Gemma and 90k+ other talented remote workers on Himalayas.
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