Gemma Leonce
@gemmaleonce
Senior Key Accounts Manager driving recruitment growth, profitability, and team performance across healthcare and contracts.
United StatesWhat I'm looking for
I’m a Senior Key Accounts Manager who builds revenue through targeted account growth and hands-on recruitment execution. I manage the full recruitment lifecycle—from intake calls and qualifying roles to recruitment progress tracking, client follow-ups, onboarding, and after-sales support.
I consistently deliver measurable outcomes, including individual recruitment performance resulting in $1 million in New Starter Sales. I also increased key account results by 150% across gross profit, contractor headcount, and new contact relationship growth, while driving team performance against live requisitions.
I lead and develop recruiters with a strong focus on performance, compliance, and effectiveness. In prior roles, I managed teams (including a team of 25 travel healthcare recruiters), ran daily support activities, tracked weekly scorecards, delivered monthly training, improved processes, and ensured ATS updates stayed meticulously current.
Earlier in my career, I strengthened operational and customer-centered recruiting by managing recruitment strategy, KPI achievement, and retention-focused initiatives through QAPI sub-committees. I bring that same structured, people-first approach to difficult conversations, onboarding momentum, and cross-department alignment.
Experience
Work history, roles, and key accomplishments
Senior Key Accounts Manager
NES Fircroft
Mar 2024 - Present (2 years 3 months)
Managed end-to-end recruitment for key accounts, driving $1M in New Starter Sales and increasing key account gross profit, contractor headcount, and new contact relationships by 150%. Led recruitment team performance and ensured compliance across Bullhorn, payrolling, invoicing, GP recording, and bonus documentation.
Travel Healthcare Recruitment Manager
Loyal Source Government Services
May 2023 - Feb 2024 (9 months)
Led a travel healthcare recruitment team of 25 using daily shadow sessions, role okays, daily touchpoints, and weekly scorecards. Drove travel headcount growth and increased gross profit, delivered monthly recruitment training, ensured timely onboarding, and maintained accurate ATS updates.
Recruitment Operations Manager
Maxim Healthcare Services
Jan 2021 - Apr 2023 (2 years 3 months)
Managed a patient team of 50 and 6 direct reports, achieving a 2022 annual financial goal with a $660,000 surplus. Owned the office recruitment strategy, consistently grew billable hours and gross profit through new admissions, and developed recruiters and client coordinators to meet KPI targets.
Recruiter
Maxim Healthcare Services
May 2020 - Dec 2020 (7 months)
Identified qualified candidates through recruiting and sourcing strategies, and screened and interviewed for healthcare placements. Supported business growth by filling shifts, staffing new cases, and reducing overtime to 7.5% of revenue while maintaining strong customer service and relationships.
Collaborated with bank partners to generate qualified leads, onboard, and grow merchant accounts with annual sales volumes ranging from $100,000 to $3,000,000. Reviewed merchant credit card statements to recommend payment processing solutions and maintained relationships to drive retention and referrals.
Completed Florida real estate licensing and an intensive sales training program, then delivered scripted timeshare presentations during scheduled property tours. Used consultative and persuasive sales techniques to drive sales while providing exceptional guest service and managing multiple weekly presentations.
Education
Degrees, certifications, and relevant coursework
University of Central Florida
Bachelor's Degree, Hospitality Management
Earned a bachelor's degree from Rosen College of Hospitality Management at the University of Central Florida.
University of Central Florida
Master of Business Administration, Business Administration
Earned a Master of Business Administration (MBA) from the University of Central Florida.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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