George Ngolo

Resolves high volumes of customer inquiries and complaints with speed and professionalism. Sets up accounts, processes orders, and keeps customer records accurate and current.

• Responsible for trading personal and prop firm accounts for equities, commodities and currencies, metal and crypto.
• Manage trades based on news, technical patterns and economic policy reports.
• Maximize upside potential while minimizing risk.

• Support day‐to‐day data capturing in KenyaEMR systems, data quality, and indicator validity.
• Maintain the KenyaEMR system.
• Assist in maintenance of the IT systems within the facility and offer technical support to any IT related system issues.
• Liaise with the Clinical team in the facility to provide quality data.
• Participate in baseline assessments and specialized studies.

• Planning finances and production to maintain farm progress against budget parameters.
• Marketing farm products.
• Maintaining a knowledge of pests and diseases and an understanding of how they spread and how to treat them.
• Understanding the weather and making contingency plans for the farm.
• Purchasing of farm materials for example greenhouse chemicals, medicines and feeds.

• Assist in creating final packing list, cargo packing list & documents needed for delivery.
• Track documents like stock transfer from the warehouse to shops, local goods received & material transfer.
• Verifying purchases from suppliers by ensuring the quantity and quality of perfumes are as recorded in the invoices and making counting lists of perfumes in stock.

• Helping taxpayers (individuals, SME's and businesses) to register themselves on the iTax system.
• Updating profiles of individuals and non-individuals (companies) on the iTax system to facilitate better and timely filing of taxes.
• Troubleshooting issues with the system and advising taxpayers on query's about the system.
• Identifying system issues that require improvement.

• Helping taxpayers (individuals, SME's and businesses) to register themselves on the iTax system.
• Updating profiles of individuals and non-individuals (companies) on the iTax system to facilitate better and timely filing of taxes.
• Troubleshooting issues with the system and advising taxpayers on query's about the system.
• Identifying system issues that require improvement.

• Participated in the MasterCard Activation Project in Nairobi.
• It involved going to businesses that accept MasterCard and branding the business with MasterCard stickers.
• Providing a free anti-fraud kit to enable the businesses identify genuine MasterCard cards.
• Documenting the experiences of businesses when dealing with customers of MasterCard.

• Responsible for building a client base by contacting decision makers.
• In addition to cultivating and maintaining long-term relationships with them.
• Following up on leads through intensive B2B cold calling.
• Making effective telephone presentations to prospective clients, clearly communicating the competitive advantage that attending our conferences would bring to their businesses.

Grade: Honours

Pursued a Bachelor of Arts with Honours in International Business Management, completing the program in April 2011.

Grade: Honours

Completed a Bachelor of Arts with Honours in International Business Management through a partnership with Staffordshire University.

Earned a Diploma in Information Technology in December 2006.

Completed the Kenya Certificate of Secondary Education in November 2004.