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Brian OllumBO
Open to opportunities

Brian Ollum

@brianollum

Customer support professional who combines operations and research skills to resolve high-volume inquiries accurately.

Kenya
Message

What I'm looking for

I’m looking for a detail-focused role where I can handle high-volume customer inquiries via chat/email, manage organized workflows and documentation, and grow through operations and research—using digital and AI-supported tools.

I’m a detail-oriented and reliable customer support professional with a strong background in operations, research, and high-volume task management. I handle customer inquiries efficiently through chat and email, while maintaining accuracy and clarity under pressure.

In my self-managed analyst and operations role, I manage daily workflow by scheduling analysis sessions, tracking tasks, and organizing priorities. I maintain structured digital records (trade journals, research notes, and performance reports) and use productivity tools like Excel and digital tracking systems to manage data, tasks, and insights.

I also support decision-making by coordinating information from multiple platforms and conducting market and competitor research across finance, commodities, and indices. I turn findings into organized reports and summaries, ensuring consistency when managing large volumes of information.

When working with a trading team, I coordinated to share insights and align strategies, maintained accurate trade documentation and reporting, and monitored financial news and market movements. I bring strong independence, accountability, and process-oriented execution—comfortable adapting quickly to new systems, including AI-supported platforms.

Experience

Work history, roles, and key accomplishments

IN
Current

Financial Markets Analyst

Independent

Sep 2023 - Present (2 years 7 months)

Managed daily workflow for trading analysis, maintaining structured trade journals, research notes, and performance reports while producing organized summaries from market and competitor research. Coordinated information across tools to support decision-making and used Excel and AI-supported productivity tools to track data, tasks, and insights.

FT

Day Trader & Trader Ops

Focus Vantage Trading

Sep 2023 - Sep 2024 (11 months)

Coordinated with a team of traders to share insights and align strategies while maintaining accurate documentation and reporting of trade performance and strategy results. Monitored financial news and competitor market movements and organized financial data for ongoing evaluation and improvement.

Education

Degrees, certifications, and relevant coursework

University of the People logoUP

University of the People

Bachelor of Science in Business Administration, Business Administration

2025 -

Pursuing a Bachelor of Science in Business Administration with a weekend class schedule to support professional development and work.

Zetech University logoZU

Zetech University

Bachelor of Commerce, Finance

2021 - 2024

Completed a Bachelor of Commerce, specializing in Finance.

HM

Holy Ghost Schools Makueni

Kenya Certificate of Secondary Education, Secondary Education

2017 - 2021

Grade: C+

Earned the Kenya Certificate of Secondary Education (KCSE), achieving Grade C+.

FA

First Baptist Academy

Kenya Certificate of Primary Education, Primary Education

2009 - 2016

Grade: 378/500

Completed the Kenya Certificate of Primary Education, scoring 378/500.

Tech stack

Software and tools used professionally

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