Brian Ollum
@brianollum
Customer support professional who combines operations and research skills to resolve high-volume inquiries accurately.
What I'm looking for
I’m a detail-oriented and reliable customer support professional with a strong background in operations, research, and high-volume task management. I handle customer inquiries efficiently through chat and email, while maintaining accuracy and clarity under pressure.
In my self-managed analyst and operations role, I manage daily workflow by scheduling analysis sessions, tracking tasks, and organizing priorities. I maintain structured digital records (trade journals, research notes, and performance reports) and use productivity tools like Excel and digital tracking systems to manage data, tasks, and insights.
I also support decision-making by coordinating information from multiple platforms and conducting market and competitor research across finance, commodities, and indices. I turn findings into organized reports and summaries, ensuring consistency when managing large volumes of information.
When working with a trading team, I coordinated to share insights and align strategies, maintained accurate trade documentation and reporting, and monitored financial news and market movements. I bring strong independence, accountability, and process-oriented execution—comfortable adapting quickly to new systems, including AI-supported platforms.
Experience
Work history, roles, and key accomplishments
Financial Markets Analyst
Independent
Sep 2023 - Present (2 years 7 months)
Managed daily workflow for trading analysis, maintaining structured trade journals, research notes, and performance reports while producing organized summaries from market and competitor research. Coordinated information across tools to support decision-making and used Excel and AI-supported productivity tools to track data, tasks, and insights.
Day Trader & Trader Ops
Focus Vantage Trading
Sep 2023 - Sep 2024 (11 months)
Coordinated with a team of traders to share insights and align strategies while maintaining accurate documentation and reporting of trade performance and strategy results. Monitored financial news and competitor market movements and organized financial data for ongoing evaluation and improvement.
Education
Degrees, certifications, and relevant coursework
University of the People
Bachelor of Science in Business Administration, Business Administration
2025 -
Pursuing a Bachelor of Science in Business Administration with a weekend class schedule to support professional development and work.
Zetech University
Bachelor of Commerce, Finance
2021 - 2024
Completed a Bachelor of Commerce, specializing in Finance.
Holy Ghost Schools Makueni
Kenya Certificate of Secondary Education, Secondary Education
2017 - 2021
Grade: C+
Earned the Kenya Certificate of Secondary Education (KCSE), achieving Grade C+.
First Baptist Academy
Kenya Certificate of Primary Education, Primary Education
2009 - 2016
Grade: 378/500
Completed the Kenya Certificate of Primary Education, scoring 378/500.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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