James Ndungu

I am a resilient and adaptable customer support professional with hands-on experience in financial transactions, trading, and agriculture. I combine strong communication and problem-solving skills with meticulous record keeping and accuracy under pressure.

In cashier and customer service roles, I consistently delivered fast, accurate payments processing, daily reconciliations, and maintained positive client experiences while ensuring 100% cash drawer accuracy. I improved customer satisfaction through attentive service and effective complaint resolution.

As a self-employed forex and financial markets trader I analyzed market data, executed trades, applied risk management strategies, and produced performance reports for accountability and peer learning. I leverage data analysis and research to identify opportunities and manage risk.

As an agriculture and livestock farmer I managed production, health and financial records, coordinated planting and harvesting cycles, and sold produce using market research to optimize sales. I seek a remote Customer Support Analyst role where I can apply my finance, data analysis, and project management strengths.