James Ndungu
@jamesndungu1
Resilient customer support and data-focused professional with finance, trading, and agriculture experience.
What I'm looking for
I am a resilient and adaptable customer support professional with hands-on experience in financial transactions, trading, and agriculture. I combine strong communication and problem-solving skills with meticulous record keeping and accuracy under pressure.
In cashier and customer service roles, I consistently delivered fast, accurate payments processing, daily reconciliations, and maintained positive client experiences while ensuring 100% cash drawer accuracy. I improved customer satisfaction through attentive service and effective complaint resolution.
As a self-employed forex and financial markets trader I analyzed market data, executed trades, applied risk management strategies, and produced performance reports for accountability and peer learning. I leverage data analysis and research to identify opportunities and manage risk.
As an agriculture and livestock farmer I managed production, health and financial records, coordinated planting and harvesting cycles, and sold produce using market research to optimize sales. I seek a remote Customer Support Analyst role where I can apply my finance, data analysis, and project management strengths.
Experience
Work history, roles, and key accomplishments
Cashier & Customer Support
Supermarket & Hotel
Jan 2022 - Present (3 years 9 months)
Processed customer payments and balanced cash drawers daily with 100% accuracy while resolving inquiries and improving customer satisfaction through attentive service and daily reconciliation reporting.
Forex Trader
Self-Employed
Jan 2020 - Present (5 years 9 months)
Analyzed market data and executed trades while applying risk management strategies and maintaining performance records to improve trading outcomes and accountability.
Agriculture & Livestock Farmer
Self-Employed
Jan 2018 - Present (7 years 9 months)
Managed crop and livestock production including health and financial record keeping, coordinated seasonal planting and sales, and applied modern farming practices to improve outcomes and revenue.
Education
Degrees, certifications, and relevant coursework
Unknown High School
High School Graduate, General Secondary Education
Completed secondary education and obtained a high school diploma prior to 2020, building foundational skills for vocational work and entrepreneurship.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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