NLnura lockman
@nuralockman
Salesforce Administrator Assistant transitioning into Salesforce Developer role.
AustraliaWhat I'm looking for
I am a Salesforce Administrator Assistant with two years of experience in supporting the configuration and optimization of Salesforce platforms. My journey has equipped me with hands-on exposure to Apex, SOQL, and Lightning Web Components, and I am currently transitioning into a Salesforce Developer role. I pride myself on my analytical thinking, attention to detail, and a user-focused mindset, which have been instrumental in my ability to automate workflows and resolve technical issues.
At Stantec Australia, I assisted in managing data models and troubleshooting user-related data issues while collaborating with developers on testing and debugging Apex triggers and classes. My previous experience as a Customer Service Specialist in the construction industry allowed me to enhance customer satisfaction through effective CRM management and collaboration with IT for feature improvements. I am passionate about contributing to scalable and efficient CRM solutions that drive operational efficiency.
Experience
Work history, roles, and key accomplishments
Salesforce Administrator Assistant
Stantec Australia Pty Ltd
Jun 2022 - Present (3 years 1 month)
Assisted in managing data models, SOQL queries, and troubleshooting user-related data issues. Collaborated with developers on testing and debugging Apex triggers and classes, gaining hands-on exposure to Salesforce development best practices. Applied strong problem-solving and analytical thinking to automate workflows and improve operational efficiency.
Research Assistant
HELP University
Feb 2022 - Jul 2022 (5 months)
Demonstrated strong attention to detail, methodical problem-solving, and ownership of tasks from start to completion. Actively pursued new tools and methodologies, showcasing a self-motivated, hands-on attitude aligned with technical learning. Authored detailed research reports and collaborated with academic supervisors on information architecture that is useful for designing logical workflows in
Customer Service Specialist
WMT Trading Sdn Bhd
Jan 2021 - Jan 2022 (1 year)
Managed customer inquiries using a CRM platform, maintaining data quality and improving customer satisfaction. Worked closely with IT to suggest CRM feature improvements, offering user insights that influenced custom development. Strengthened team collaboration and cross-functional communication—essential for agile environments and dev teams.
Education
Degrees, certifications, and relevant coursework
Murdoch University
Master of Sustainable Development, Sustainable Development
Activities and societies: Project Lead in Sustainable ‘Eco-Swaraj’ internal community event, Sustainable coordinator for ‘Welcome To Perth’ workshop for international students, Research development writing on ‘Impact of Cultural Loss on Orang Asli’s Mental Health’
Graduated in Feb 2026. Previously a Project Lead in Sustainable ‘Eco-Swaraj’ internal community event. A sustainable coordinator for ‘Welcome To Perth’ workshop for international students. In research development Writing on ‘Impact of Cultural Loss on Orang Asli’s Mental Health’
Murdoch University
Bachelor of Psychological Science, Psychological Science
Activities and societies: Project Coordinator for “Deaf 4 U” internal event, Sales Coordinator in Murdoch Psychology Club, Assistant Coach in Psychology Coding Group
Graduated in Nov 2023. Relevant coursework in organizational psychology. Previously a Project Coordinator for “Deaf 4 U” internal event. Was a Sales Coordinator in Murdoch Psychology Club, Murdoch University. Previously an Assistant Coach in Psychology Coding Group
Tech stack
Software and tools used professionally
Availability
Location
Australia
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