Mohsin Ansari
@mohsinansari1
Technical Support Engineer at HCLTech supporting global PepsiCo users and resolving 1,000+ incidents through ServiceNow.
IndiaWhat I'm looking for
At HCLTech, I support global PepsiCo users across Active Directory, VPN, Zscaler, Citrix, SAP, and Microsoft 365.
I’ve resolved 1,000+ incidents and service requests through ServiceNow while meeting SLA targets and maintaining high customer satisfaction.
As a floor SME, I support teammates with complex troubleshooting, handle high-priority escalations, and collaborate with L2/L3 teams on critical incidents.
I also manage user access requests and perform enterprise Windows reimaging and OS deployment. I’m seeking to advance into L2/L3 IT Support, Infrastructure Support, or System Administration.
Experience
Work history, roles, and key accomplishments
Delivered technical support for global PepsiCo users across Active Directory, VPN, Zscaler, Citrix, SAP, Microsoft 365, and network printers. Resolved 1000+ incidents and service requests through ServiceNow while consistently meeting SLA targets and maintaining high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
NSHM College of Management & Technology
Bachelor of Computer Applications, Computer Science
2021 - 2024
Grade: 8.63 CGPA
Bachelor of Computer Applications in Computer Science from NSHM College of Management & Technology, Kolkata, from 2021 to 2024.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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