Kavya Choudhary
@kavyachoudhary
I lead enterprise IT support across identity, Microsoft 365, and virtual desktops.
IndiaWhat I'm looking for
At HCLTech, I lead support operations by managing ticket queues, assigning work to engineers, monitoring shared mailboxes, and maintaining SLA-focused service delivery.
I support Cloud PC, Citrix Workspace, Microsoft Azure Virtual Desktop, and VMware Horizon environments while managing identity lifecycles across Active Directory, Microsoft Entra ID, and Microsoft Identity Manager. I also administer Microsoft 365, resolve mailbox and VPN issues, support onboarding, and use Nexthink, Splunk, and remote tools for proactive troubleshooting.
Previously, I delivered end-user support at BT e-Serv and Accenture, resolving hardware, software, network, Outlook, Office 365, and connectivity incidents while documenting solutions and meeting service targets.
Experience
Work history, roles, and key accomplishments
Leading support operations as a shift lead, managing ticket queues and resolving complex technical issues. Specialized in identity and access management, Microsoft 365, and virtual desktop infrastructure.
Education
Degrees, certifications, and relevant coursework
Krishna Engineering College
Bachelor of Technology, Computer Science
Graduated with a Bachelor of Technology in Computer Science in 2017.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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