I provide advanced technical support for enterprise Microsoft Azure and Microsoft 365 customers at TeKnowledge, resolving cloud infrastructure, identity, authentication, and collaboration issues.
I manage high-priority incident escalations, investigate service disruptions through monitoring, service health, and platform telemetry, and partner with engineering teams on complex production issues.
Previously, I supported Exchange Online, Teams, SharePoint, OneDrive, and Entra ID at De9mics Consults, troubleshooting permissions, mail flow, synchronization, and authentication problems.
Across more than eight years in enterprise IT support, including NNPC Limited, I've built operational dashboards, documented technical resolutions, and improved systems and processes for business teams.
