I am looking for a Solutions Engineering or Pre-Sales role where I can leverage my expertise in CRM, AI, automation, and solution consulting to help customers solve complex business challenges. I value innovation, customer impact, continuous learning, and opportunities for growth in a fast-paced SaaS or technology-driven organization.
Open to opportunities
Gayathri Ravikumar
@gayathriravikumar
Senior Solution Engineer with 11+ years of experience in Solution Consulting, CRM AI-driven solutions, API Integrations and RFP/RFI's.
IndiaWhat I'm looking for
Senior Solutions Engineer with 11+ years of experience in Solution Consulting, Pre-Sales, and Technical Sales Enablement, helping SMB and Mid-Market organizations optimize sales and customer engagement through CRM, automation, and AI-driven solutions.
Currently at Freshworks, I specialize in discovery workshops, solution design, product demonstrations, POCs, CRM strategy, integrations, and workflow automation. I have a strong track record of translating complex business requirements into scalable solutions, driving customer adoption, and partnering with sales, product, and customer success teams to achieve business outcomes.
I am passionate about emerging technologies, AI, and automation, and continuously upskill through certifications in Generative AI, Power BI, and Python. Outside of work, I enjoy exploring new technologies and their practical applications in business transformation.
Experience
Work history, roles, and key accomplishments
Current
Led discovery sessions, product demos, and solution design for SMB, Mid-Market, and Enterprise customers.
Built POCs, managed RFPs/RFIs, and supported complex sales cycles to drive revenue growth.
Enabled CRM, AI, automation, and integration solutions aligned with customer business goals.
Collaborated with cross-functional teams and delivered onboarding and technical training programs.
Qualified 5,000+ sales leads and supported pipeline growth through market research and lead analysis.
Conducted competitor analysis, customer research, and market intelligence to identify business opportunities.
Collaborated with sales teams on targeting, CRM management, reporting, and process optimization.
Senior Research Analyst
Relationship Science
Apr 2017 - Aug 2019 (2 years 4 months)
Conducted market, company, and executive research to support client business decisions.
Created and maintained high-quality business profiles, due diligence reports, and research databases.
Managed client requests, quality assurance, and process improvement initiatives.
Research Analyst
Relationship Science
Apr 2015 - Aug 2017 (2 years 4 months)
Performed data validation, email verification, and profile proofreading activities to improve lead quality, data accuracy, and conversion potential.
Education
Degrees, certifications, and relevant coursework
Anna University
Undergratuate, Computer Science
2009 - 2014
Grade: 6.32
Activities and societies: NSS
Anna University
Bachelor of Computer Science, Computer Science
2009 - 2014
Earned a Bachelors in Computer Science at Anna University, Chennai from 2009 to 2014.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
IndiaAuthorized to work in
Salary expectations
200k-4000k USD
Job categories
Skills
RemotePythonPresentation SkillsSolution ConsultingSales CycleProduct DemonstrationsPOCtechnical proposalsCRM StrategySalesforceFreshsalesPipedriveHubSpotFreshdeskZendeskAPI IntegrationPostmanMakePabbly ConnectZapierShopifyWooCommerceAutomationRFPGo To Market StrategySWOTLead GenerationData ValidationEmail VerificationRelationship MappingPower BICustomer OnboardingGitHubGmailIncreaseConsultingTechnical SupportTechnical SalesTroubleshootingProduct SpecialistOnboarding
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