Gayane Azaryan

Led development of 4 IT products for international clients, launching 2 on time and within budget; managed end-to-end product lifecycles from research to MVP and post-launch improvements. Organized Agile sprints, coordinated remote cross-functional teams, and implemented AI-powered features using the OpenAI API to enhance product capabilities.

Developed 5+ IT learning products aligned with market needs and collaborated with sales and marketing to align product goals; led website redesign for SEO and implemented 24/7 support systems to improve online learning tools. Gained experience in UI/UX, data analysis, and international PM standards.

Led support team communications in international meetings and provided customer service for crypto users, resolving complex issues and suggesting process improvements to increase support efficiency. Trained new agents and ensured compliance with support procedures.

Provided bilingual live chat support, improved team communication, trained new support agents, and suggested/testing process changes to improve service quality. Collaborated closely with team leads to enhance operational efficiency.

Worked in collateral management handling contracts, permits, and documentation; communicated with notary offices and supported legal processes to ensure accurate collateral administration. Maintained compliance and supported operational workflows.

Completed a Master's program in International Monetary Relations focusing on economic relations and related coursework.

Completed a Bachelor's program in International Economic Relations covering economics, project coordination, and content production for educational apps.