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Arshak Sarjyan

@arshaksarjyan

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Project Manager and Machine Learning Engineer driving AI solutions and product delivery.

Armenia

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What I'm looking for

I am seeking roles where I can lead AI-driven product development and cross-functional teams, build ML solutions, and deliver user-focused web/mobile apps in collaborative, growth-oriented environments.

I am a results-driven Project Manager and Machine Learning Engineer with over 10 years of experience building AI agents, chatbots, and web/mobile applications. I specialize in designing high-quality AI solutions that improve user experience and operational efficiency.

I have led cross-functional and global teams to deliver projects on time and within budget, and I have hands-on experience in AI training, labeling and classification, and model optimization using tools such as TensorFlow and PyTorch.

My product work includes developing and publishing a tourism WeChat mini-app for Chinese audiences and managing web development projects. I also have experience in voice quality auditing and customer support, where I improved consultation response time by 20%.

I bring a blend of technical and managerial skills—project management, web development (HTML, CSS, JS), AI/ML, NLP, SEO, and familiarity with Adobe and Microsoft Office—paired with multilingual communication in Armenian, Russian, English, and basic German.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

Freelance

Jan 2017 - Present (8 years 9 months)

Led cross-functional teams to deliver web and mobile app projects on time and within budget for multiple clients over ongoing engagements.

Project Management Roadmapping Stakeholder Management Agile Web Development Mobile Development Budgeting

Machine Learning Engineer

Telus Digital

May 2025 - Sep 2025 (4 months)

Labeled and classified datasets to support training and optimization of machine learning models, improving data quality for model development.

Data Labeling Machine Learning Data Quality Python TensorFlow PyTorch

Customer Support

Yandex

Jan 2024 - Mar 2025 (1 year 2 months)

Provided customer support and resolved complex issues, streamlining consultation processes and reducing response time by 20%.

Customer Support Troubleshooting Process Improvement Communication Ticketing Systems SLA Management

QA Voice Specialist

Dodo Brands

Jun 2023 - Jan 2024 (7 months)

Audited voice call quality to ensure service standards and identify areas for improvement across customer interactions.

Quality Assurance VoIP Reporting Customer Experience

Lead Developer

Digital Pomegranate

Jan 2022 - Aug 2022 (7 months)

Developed and published a tourism mobile app for Chinese users within the WeChat ecosystem, delivering a localized product for a 1.28 billion-user platform.

WeChat Mini App Development Mobile Development Localization API Integration Team Leadership