Gavin User

I am an Information Technology graduate with a strong passion for learning and a commitment to resolving technical issues. My educational background from the University of Central Florida has equipped me with a solid foundation in various IT disciplines, including programming, database management, and network concepts. I thrive in environments where I can apply my knowledge to solve real-world problems and enhance user experiences.

In my recent role as a Technical Support Specialist at Crosslink Professional Tax Solutions, I successfully diagnosed and resolved a range of technical issues related to desktop, cloud, and web-based software. My experience in managing tickets through Jira and assisting clients remotely has honed my customer service skills and technical acumen. Additionally, my volunteer work at Westminster Winter Park allowed me to support less technical residents, further developing my ability to communicate complex information in an accessible manner.