gauri G sungar

Handling inbound and outbound customer inquiries, requests, and complaints through calls, emails, and other channels. Providing timely and accurate information and following up to ensure high customer satisfaction.

Made outbound calls to promote financial products and used persuasive sales techniques to generate leads. Managed customer inquiries across email, phone, and WhatsApp with a focus on prompt resolution.

Led a team of sales executives to achieve sales targets in the igaming industry. Developed and executed sales strategies, built client relationships, and mentored junior team members.

Found new business opportunities and contacted potential international customers. Prepared sales contracts, delivered presentations, and collaborated with team members to achieve results.

Promoted company products including jewelry and fashion wear to customers. Assisted an average of 300+ customers per day, maintained transaction records, and provided fashion advice.

Provided domestic and international customers with effective solutions to complaints and service issues. Answered 50+ calls per hour and cross-trained new employees.

Grade: 69%

Higher Secondary School Certificate (HSSC) from Our Lady Of The Rosary Higher Secondary School, Dona Paula, Goa, India, with a grade of 69%.

Grade: 65%

Secondary School Certificate (SSC) from Auxilium High School, Caranzalem, Goa, India, with a grade of 65%.

Grade: 70%

Bachelor of Commerce degree from S. S. Dempo College of Commerce & Economics, Goa, India, with a grade of 70%.